He was excellent, and you are fortunate to have him.
1/3/2019
Johnathan M. VERIFIED CUSTOMER
Excellent service
1/3/2019
Claudia K. VERIFIED CUSTOMER
Everyone was great!
1/3/2019
Laurel W. VERIFIED CUSTOMER
Great service, took care of me and my car!
1/3/2019
Larry B. VERIFIED CUSTOMER
The service was superb, especially as I didn't have an appointment and my oil change was able to be accommodated. Your shuttle service was prompt and the snacks in the waiting room were the best!
My only concern was the wait time on the phone system. (4 mins, then 6 mins) It kept telling me I was next in line to be received! I decided to just drive right to your service center...which worked out very favorably!
Lars was extremely helpful, courteous and professional!
1/3/2019
Edward F. VERIFIED CUSTOMER
Jesse was polite and professional. Mechanics worked quickly. Thanks
1/3/2019
Carol F. VERIFIED CUSTOMER
Jesse was very helpful with my problem with my 2006 Touareg.his advice will solve the problem. Thank you Jessie!
1/3/2019
Kily V. VERIFIED CUSTOMER
Jesse smelled incredible
1/1/2019
Frankie C. VERIFIED CUSTOMER
Job well done !
1/1/2019
Lisa F. VERIFIED CUSTOMER
Questions were not answered.
Lacking courtesy, person indifferent towards me. Felt I could have gone to jiffy lube for better customer service, would not recommend to family/ friends.
I have the maintenance package, or else I would never be back, or maybe it was because I had the maintenance pkg is why the indifference?
1/1/2019
James M. VERIFIED CUSTOMER
Great experience
1/1/2019
John C. VERIFIED CUSTOMER
Thanks for the quick work to get my Jetta back on the road,
Especially with the holidays!
1/1/2019
Bernard G. VERIFIED CUSTOMER
Everything handled in a friendly professional manner.
1/1/2019
Richard M. VERIFIED CUSTOMER
Larry handled my situation promptly, with concern. My problem was solved satisfactorily
12/30/2018
Zachary S. VERIFIED CUSTOMER
I had to ask 3 times what the solution was to a problem. And the car window was left down while outside in a rain storm. The words “Sir I do apologize” mean nothing when that’s all someone says.
12/30/2018
Marci L. VERIFIED CUSTOMER
Larry was very friendly, helpful and had great customer service!
12/30/2018
Travis T. VERIFIED CUSTOMER
Jesse is profesuonal friendly and seemed genuine in wanting is to get the best support possible. My family and I cant thank him enough for his help getting our car fixed and resources to get it covered. Made the doffenrce for our Christmas. Sincerest gratitude the Tucker Family
12/29/2018
Maegan A. VERIFIED CUSTOMER
I was very upset. I purchased my car here, brand new in 2013. I get ALL the services done here and I have never been treated like I was today. He was unpleasant, rude and really didn’t seem to care that I was a loyal customer. Besides his terrible attitude, he was also unhelpful. My back up camera isn’t working, I have the extended warranty, but he voiced it was too much for him to figure out and I’d just have to pay $115 to just find out what was wrong and then they might cover it.. but he wasn’t willing to find out or make a simple call to get my questions answered. I also had asked for my fog light to be replaced.. he said he wrote it down but it didn’t happen. I will be reaching out to the manager of service, Kylie I believe in hopes this can be helped. As far as the service counter.. I wouldn’t want any of my loyal customers to come in contact with the man that poorly did his job today.
12/29/2018
Joshua H. VERIFIED CUSTOMER
Thanks to Larry! He did a great job communicating with me throughout the day and when I completed my pickup, he brought my car to me from out back!