Just handed back my paper. Didn’t go over anything. For $170 I’d at least like it to be gone over with me. I needed brakes and a cv boot. Only knew that cause I looked at my paper.
11/9/2018
Tom H. VERIFIED CUSTOMER
Larry did great! He was friendly and knowledgeable. A little nervous, but able to laugh at himself. Checked with the techs and was able to get me the quote and answers I needed about recommended work. I enjoyed working with him.
11/8/2018
Bryan O. VERIFIED CUSTOMER
I couldn't get through to a live person for days- even when my car was getting serviced. When I tried to make an appointment, I was on hold for 20 minutes for svc Dept then disconnected. When I called back was on hold for 11 minutes for main number then disconnected again. Finally made my appointment online.
11/8/2018
Tyson D. VERIFIED CUSTOMER
The mileage for next service display when you start up the car was not reset. So after the service today it says we have 70 miles until our next service. I now have to go back to dealer to have it reset
11/8/2018
Joann V. VERIFIED CUSTOMER
Thank you!
11/8/2018
George K. VERIFIED CUSTOMER
First thing right away is George never brings the car in Karen Gossett brings it in and his name is always on the e-mail. Could you change that please>>>>>>>>>
11/7/2018
John C. VERIFIED CUSTOMER
Great service and much appreciated.
11/7/2018
Kelly Z. VERIFIED CUSTOMER
Would really appreciate the vehicle display on the dash be returned to the same setting I brought it in with. Might sound like a little issue but it was frustrating trying to remember how to change it back to my setting.
This is also the 2nd warranty issue we’ve had to deal with in less than one year, last issue I had to call to see if part was in, I was not contacted as promised so I surely hope this issue’s service goes smoother in that regard.
11/4/2018
Kelly B. VERIFIED CUSTOMER
The computers were glitching so I get that everyone was frantic but that doesn't explain why when I walked in and stood at the desk, no one made eye contact, much less greeted me for about 2 minutes. There were about 4 people behind the desk, only 1 person helping another customer. It was that person (Brett I think?) that finally greeted me while he assisted the other customer. I did some errands while I waited but after about 3 hours wanted to know the status and no one answered the phone in the service department. I went back and it was clear my car had been done a while. Brett showed me the stack of invoices he had to call on but it seems like someone else could be calling people to let them know their car is ready? Overall not a bad experience, just not great. No need to contact me.
11/3/2018
Carlos G. VERIFIED CUSTOMER
Good Job!
11/3/2018
Jesse R. VERIFIED CUSTOMER
My god that Jesse is helpful and good looking!!
11/3/2018
Chikako I. VERIFIED CUSTOMER
Excellent! I am very happy with his service.
11/1/2018
Shamiah Karey. VERIFIED CUSTOMER
Thank you for all your help!
11/1/2018
Kayla H. VERIFIED CUSTOMER
Jesse was great, and I appreciate the communication and expertise he gave.
10/31/2018
Cynthia-Ruth R. VERIFIED CUSTOMER
courteous; timely
10/31/2018
Joann V. VERIFIED CUSTOMER
Very efficient, discussed everything that needed to be addressed prior to actually starting to work on car. A very pleasant, knowledgeable group. In fact, just before leaving, a note was placed in the computer to call me when a part I requested came in. Also informed me that my batteries strength was actually very weak. Because of that, I stopped at Les Schwab on the way home. Overall, a great big THANK YOU!! Joann V
10/31/2018
Heidi T. VERIFIED CUSTOMER
Lars and Jessie were amazing!
10/31/2018
Robert M. VERIFIED CUSTOMER
Good job By ALL thanks Lars and his staff
Bob Major