As always great customer service explains very well
10/7/2018
Stephen T. VERIFIED CUSTOMER
The only thing lacking was a greeting of some kind when I arrived. People were involved in their work and in workplace banter while I stood around for a moment. A brief "we will be right with you" would let me know that someone sees me and I am not just being ignored. Everything after that 30 second moment was great.
10/6/2018
Pamela M. VERIFIED CUSTOMER
Service was super awesome!
10/6/2018
Jeffrey . VERIFIED CUSTOMER
Great customer focus
10/6/2018
Marla W. VERIFIED CUSTOMER
Jesse was very pleasant to work with. I have one question - I bought a new set of tires but did not receive any warranty information about this purchase. Is it possible for someone to mail or email this information to me?
10/6/2018
Theresa A. VERIFIED CUSTOMER
BRETT WAS VERY CORDIAL AND EFFICIENT.
10/6/2018
Mauri P. VERIFIED CUSTOMER
My service advisor at your dealership was THE WORST customer experience I've ever had in my life.
Constant excuses, dancing around questions with non answers, no communication even after several calls. At one point I literally called 7 times and failed to get through to the service department being put on hold for 15+ mins at a time.
I've bought 3 cars from you guys in the past and will not be returning for a 4th. I will also be taking my warranty repairs elsewhere. Im pretty big in the Vw/Audi community and will spread the word to stay away.
10/5/2018
David S. VERIFIED CUSTOMER
He handled things quite well
10/5/2018
Elizabeth E. VERIFIED CUSTOMER
All work was done and the documentation / explanations are clear and well done.
10/5/2018
Norm C. VERIFIED CUSTOMER
Job well done.
10/5/2018
David G. VERIFIED CUSTOMER
Thank you. He took personal responsibility for my vehicle
10/5/2018
Freya L. VERIFIED CUSTOMER
Fortunately I have one tire that is different than all the others. It's how I knew my tires had not been rotated. Since I had already paid for the service the only option I was given was to return to the shop and get it done. I was not happy about this. I would have preferred a refund. Once I returned the shop had my tires rotated in about 10 minutes and I was told my next oil change is free. I feel this was a fair resolution. Brett apologized for the error and I accepted his apology.
10/4/2018
Christopher U. VERIFIED CUSTOMER
I was surprised they had the parts and were able to get the work done! Same day!
10/4/2018
Eleanor W. VERIFIED CUSTOMER
Excellent friendly service. Prompt and very satisfactory
10/4/2018
David P. VERIFIED CUSTOMER
I always feel confident about the service, especially when Jesse is working with me. Just don't feel like he's going to over charge or recommend something that doesn't need attention. Thanks
10/3/2018
Eric P. VERIFIED CUSTOMER
This text came from an email I thought was Jesse's. I sent pictures to this text number. There are some flaws in the digishield and a scratch on the hood of the car that was not there before. Can someone get back to me about this.
10/3/2018
Ernest E. VERIFIED CUSTOMER
The service was great, Lars was right there to meet me when I came in the door. I was very happy with my experience today.
Sincerely, Ernie Elton
10/3/2018
Richard C. VERIFIED CUSTOMER
As usual it was fast efficient and fully explained
10/3/2018
Ryan A. VERIFIED CUSTOMER
Great people!!! Thanks for the tip on the 25 cent coke machine
10/3/2018
Lucy G. VERIFIED CUSTOMER
All work was done well in a timely manner. Best of all, they found a card that I had been missing. Friendly folks.