I enjoyed dealing with Laurie. She was extremely knowledgeable and helpful. I thought that Doug the technician was a joy to work with also. I will DEFINITELY come to your dealership for all my work.
6/24/2018
James B. VERIFIED CUSTOMER
Laurie is ALWAYS so helpful. She follows up on any questions or concerns.She is confident and competent. Our 12 years have been a very good experience.
6/24/2018
David L. VERIFIED CUSTOMER
Laurie is a pleasure to work with.
Thank you for the great service.
6/24/2018
Kimberly B. VERIFIED CUSTOMER
Cameron Roncevich was wonderful - he was very helpful, knowledgeable and most importantly, very kind. It was my first visit to Haselwood and it won’t be my last.
6/23/2018
Brad N. VERIFIED CUSTOMER
Laurie is the best!
6/23/2018
Shayna W. VERIFIED CUSTOMER
My issue was not with the advisor. My first 2 trips to the service department I have been greeted with we are overbooked and can't complete your services. I was given a rental car the first time because I was turned away from my appointment and told to come back the following day, they ended up giving me a rental. This time they said they could do my oil change but not the diagnosis. I was pretty frustrated so they said they would. Had the filter changed and was told it was better. Filter made no difference. I left a message today with finance asking about a refund for all extended service option I paid for. I can't keep taking time off work to go to an appointment just to be told there isn't time for me.
6/23/2018
Nathan R. VERIFIED CUSTOMER
None
6/23/2018
Gary L. VERIFIED CUSTOMER
The time element was a little long and I had an appointment there was still two cars ahead of me and I had this appointment two weeks in advance there should have been no delay but your coordinator got it fixed still took 90 minutes
6/22/2018
Claudette B. VERIFIED CUSTOMER
Laurie is the best. I have requested her exclusively for years. She is my preferred service provider
6/22/2018
Ronald H. VERIFIED CUSTOMER
Every good
6/22/2018
Gregory M. VERIFIED CUSTOMER
5 Star. Good coffee, time went by fast and excellent communication.
6/22/2018
Juliet A. VERIFIED CUSTOMER
As always, Tim was friendly, helpful, and thorough. He is a very pleasant person and always has a smile!
6/22/2018
Jeffery W. VERIFIED CUSTOMER
Laurie is excellent. A real asset to your company.
6/21/2018
Dawnel T. VERIFIED CUSTOMER
I was told when the oil change was done that they had made a mistake and told someone else that their air filter and cabin air filter needed change but it was actually my vehicle and they had already changed it without letting me know and I had just had it changed in December so I was puzzled by that. they did gave me $20 off but I still don't even know if I really did get a new air filter in my vehicle or not. Also they kept getting the paperwork mixed up and I compared my paperwork from last time to my paperwork this time and my brakes have more than they did last time so it just seems like things got a little hectic and things got messed up so I am not sure if everything was done today correctly.
6/20/2018
Thomas C. VERIFIED CUSTOMER
Customer service from Cameron was terrible. When asked he failed to be honest about diagnostic test results or the cost of repairs. I directed him to stop working on the car prior to generating any charges not covered by the warranty which he also failed to do. When I picked up the vehicle from the other service advisors I received a more complete discussion of the required repairs but also got a bill for $180 and incomplete repairs. I left a message at the service desk for management to contact me tomorrow morning. I have been a Haselwood Hyundai customer for several years and this is the only member of the team who has failed to meet my expectations. This is the second interaction with him that I received this type of performance from him.
6/20/2018
Paul W. VERIFIED CUSTOMER
Laurie provided Diane and I with superior service and made sure we were completely satisfied.
6/19/2018
April T. VERIFIED CUSTOMER
The only issue I has was that when they found the rock chips I was told 65 and when it was time to pay it was over 85 other than that everything is fine