Laurie is the number one reason we come to Bremerton for our cars service. We cants say enough about her customer service.
6/11/2018
Sunshine M. VERIFIED CUSTOMER
Laurie has a sympathetic demeanor- and her can-do attitude was very reassuring. I am very appreciative to her and the rest of the department for the timely repair and return of my car. They managed to get it done even without a scheduled appointment. Thank you!
6/10/2018
Janet W. VERIFIED CUSTOMER
Laurie is the only reason we are still having service done at Haselwood!!! Service is slow, this experience was 3.5 hours for an oil change!!! Unacceptable!!! And we scheduled it. That is consistent with our experience.
6/10/2018
Lashonnu B. VERIFIED CUSTOMER
I live on Mercer Island and was going to be in Bremerton for the day, and I needed an oil change. I figured I’d give Haselwood a try. I’m so happy I did. Laurie is amazing! She was friendly and welcoming from the beginning, and kept me constantly updated with what was going on with my car. She even bought out a dirty filter to show me, and explained why it needed to be replaced. Haselwood is worth the ferry ride, and I’ll be back!
6/10/2018
Ramona M. VERIFIED CUSTOMER
I enjoy how welcoming and friendly Laurie is with her customers, including me. Laurie is the reason I come here.
6/9/2018
Andrew C. VERIFIED CUSTOMER
Awesome service and had answers to all my questions.
6/9/2018
Steven J. VERIFIED CUSTOMER
Jay was very helpful and a treated my mom very well. Thank you very much, I really appreciate it!
6/9/2018
Susan O. VERIFIED CUSTOMER
Left the car for service before they opened to pickup a 3pm. Waited 35 minutes for them to complete paperwork. They and called to see if we wanted to have the 30k recommend service done with the oil change. I thought $295 was a bit much for the work.
6/9/2018
Bruce Y. VERIFIED CUSTOMER
Always thoughtful, prepared and on time.
6/8/2018
Jaime A. VERIFIED CUSTOMER
Always a pleasure to deal with Tim. Thanks Again!!!
6/8/2018
Karen E. VERIFIED CUSTOMER
Excellent!
6/7/2018
Georgia D. VERIFIED CUSTOMER
Thank you Laurie! It is always a pleasure to see you
6/7/2018
Gervae A. VERIFIED CUSTOMER
professial and courtious
6/6/2018
Robert B. VERIFIED CUSTOMER
no comment
6/6/2018
Tiffany R. VERIFIED CUSTOMER
A bit of my latest work done at VW was due to a bit of miscommunication on my part but also i would have thought that someone would have simply thought to ask me to bring my car in real quick to look at it to make sure the right parts were being ordered.
Basically, I described over the phone what I thought I needed (mind you, I am NOT a car person) and the parts guy over the phone took me at my word. So of course, when I came into have the work done, of course they didn't have all the parts. Then today, after everything FINALLY got done, they realized, oh, nope, we don't have that other part either, so i have to come in a THIRD TIME to have my car worked on. This has been ridiculous.
On the flip side, Cam the service advisor has been GREAT to work with and I really enjoyed working with him. You can tell he works really hard and makes sure to do whatever it takes to make dealing with car mechanic stuff as painless as possible.
6/6/2018
Bruce D. VERIFIED CUSTOMER
Tim was very helpful and courteous. The job was done as expeditiously as possible. I will definitely come back for any further work.
6/6/2018
Marjorie Elaine. VERIFIED CUSTOMER
Mr. Malland greeted me and asked to help me the moment I entered. Being my first time there I appreciated that he made me feel welcome.
6/5/2018
James H. VERIFIED CUSTOMER
Jay was awesome, he explained everything that was being done to my car.
6/4/2018
Devin H. VERIFIED CUSTOMER
Laurie is always pleasurable to work with. We've had to bring our car in multiple times due to the the VW emissions case. The issues are always fixed promptly and efficiently.
6/3/2018
Martin M. VERIFIED CUSTOMER
Laurie is the best always gives great service and is very professional and friendly with her customers.