Jay was great! He was friendly and professional. It was a pleasure working with him yesterday.
Teresa J
4/6/2018
Edward S. VERIFIED CUSTOMER
Laurie is an exceptional advisor. Really no words to match how vibrant she is and positive. She is the greatest single asset at the dealership. This is why we keep coming back.
4/6/2018
Lori T. VERIFIED CUSTOMER
Laurie is fantastic, helpful, honest and friendly. Always nice seeing her
4/6/2018
Judith J. VERIFIED CUSTOMER
Timothy Malland was very courteous, helpful, and kept me updated on the status of my service. I hope I will always have his assistance. You are very lucky to have this great employee.
Sincerely,
Judy Jackson
4/5/2018
Paul W. VERIFIED CUSTOMER
Very good and pleasant service experience
4/5/2018
Elaina W. VERIFIED CUSTOMER
He was wonderful and gracious. In fact, my car was finished before the scheduled time. Thank you so much!
4/4/2018
Chelsea E. VERIFIED CUSTOMER
Laurie is AMAZING!
4/4/2018
Elizabeth O. VERIFIED CUSTOMER
Lori was great. Unfortunately the shuttle driver forgot to pick me up and I waited 45 minutes on the street. But as soon as Lori found out she made sure he picked me up and he came as quickly as he could.
4/4/2018
Carl P. VERIFIED CUSTOMER
Waited a bit , needed a technician to assess the cup holder tab broken.
4/3/2018
Elaine K. VERIFIED CUSTOMER
Laurie Mellick is the reason I buy my vehicle's. Knowing I will always be taken care of.
4/3/2018
Gail D. VERIFIED CUSTOMER
I arrived for my car's first oil change at 11:30. I was told the procedure would last about 45 min. It took about one hour and 55 min. No exaggeration. Apparently, all mechanics take lunch at the same time. I was to attend a lecture beginning at 1:00 at the Kitsap Regional Library.(About 5 miles away.) I missed it!!
May I suggest staggering breaks?
I feel no fault lies with Laurie Mellick.
Sorry to complain. I bought the car there.
Gail D
4/2/2018
Debra R. VERIFIED CUSTOMER
Scheduled diagnostic over lunch, increased time. Insisted 120$ to diagnose a problem that would take 30 seconds to look at. So didn’t bother leaving car. . Will find new mechanic for future work. Thanks
4/1/2018
Paula Y. VERIFIED CUSTOMER
Laurie was just terrific. She was helpful, pleasant and went over and above what was expected. She is the reason we will come back.
4/1/2018
Janine C. VERIFIED CUSTOMER
Jay was very professional and courteous. I really appreciate how easy he made the whole process for me. When I come back for future service, I will ask to work with Jay again! I really liked him and appreciate his great customer service! Thank you.
4/1/2018
Cindy B. VERIFIED CUSTOMER
They did a great job , and was done sooner than I expected.
4/1/2018
Matthew J. VERIFIED CUSTOMER
Tim was extremely friendly and professional making it one of the most pleasant experiences at a car dealership I've had.
4/1/2018
Doris L. VERIFIED CUSTOMER
It is too bad that you have given the cashier responsibilities to the service representatives. They are WAY TOO BUSY to be able to take care of this in a timely manner. They should be left to take care of service issues and let the taking of payments be done by another person.
4/1/2018
Brian S. VERIFIED CUSTOMER
Jay did a good job in handling my first visit to the dealership. Wish that something was found wrong, but that's the way it goes sometimes. Curious about the 'it was vacuumed' statement with no visible results, but that probably came from someone in the back and Jay didn't perform it personally. Discussed it with Jay on my next visit and he took time to come look.
3/31/2018
Brian S. VERIFIED CUSTOMER
Jay took the time to briefly explain what was going on and what to expect, including any possible delays that may occur. Keep up the good work!