The service was outstanding and the car drives like new
3/31/2018
Travis K. VERIFIED CUSTOMER
Did not appreciate the service we received from Tim Malland the Assistant Service Manager. The whole time he was speaking to my wife and I was like we have never been serviced our car and was dumbing down everything he had to say. Also as we were checking out I asked if Military Discount was given and he response was “ We have the lowest prices on Oil changes & if we did give military discount we would loose money because of the area we live in ” instead of saying “No we do not but Thank you for service”. There’s just nicer and better ways to treat a customer and that wasn’t the way I wanted to experience my time there. As the customer I didn’t feel appreciated being military or not. We will defiantly want to work with someone else the next time we go back for any type of servicing.
3/31/2018
Marla K. VERIFIED CUSTOMER
Laurie is the best!!
3/31/2018
Tara K. VERIFIED CUSTOMER
Jay was awesome! As soon as he knew he needed to keep my car overnight he made sure I was taken care of and was able to get home!
3/31/2018
Tanya U. VERIFIED CUSTOMER
We are very pleased with the service we received today. Thank you very much!
3/31/2018
Arlene H. VERIFIED CUSTOMER
Laurie was very helpful answering my questions about my car about my concerns. I consider her very knowledgeable.
3/31/2018
Bob G. VERIFIED CUSTOMER
Service from initial phone call to set up appointment to the service appointment , the waiting room, loaner/rental process, and repair completion was excellent. Cameron was great throughout! Thanks Bob G
3/30/2018
Robyn M. VERIFIED CUSTOMER
Great job!
3/30/2018
Larry I. VERIFIED CUSTOMER
Jay was great
3/30/2018
Robert C. VERIFIED CUSTOMER
Laurie is such a joy. She is always cheerful, helpful and always makes time to explain what has been done to our car. Outstanding
3/29/2018
John V. VERIFIED CUSTOMER
I had the 20K service done last week. The next morning, I got on the freeway on my daily commute to Tacoma. There was a very bad vibration in my steering wheel. It's a new 2016 from last April. I immediately pulled off the freeway and called Laurie. She said bring it back. I could not do that until today, Wed 3/28 due to my work schedule. Without any questions OR COSTS, Laurie had the front wheels pulled off and rebalanced. Tonight, when I left the dealership, I had my "new car feel" back without any steering wheel vibrations.
I could not be happier with the service provided by Laurie and Haselwood VW. This is my 4th VW going back to Paar Imports in 2013. Laurie was also my Service Advisor at Paar Imports.
John V
3/29/2018
Travis L. VERIFIED CUSTOMER
I was very happy with the work that was performed, the communications from Laurie and the detail on taking care of me personally. The mechanic was very knowledgeable and did a top-notch job. I really do appreciate the time and work of the staff.
3/29/2018
John M. VERIFIED CUSTOMER
Everything went very well. I just picked up my car from getting protective shields. They look good. Timothy took time to show me the work and answer my questions. I appreciate the courtesy rental car and getting a ride to and from the rental office.
3/29/2018
Susan M. VERIFIED CUSTOMER
Laurie was amazing as always!
3/29/2018
Alexa A. VERIFIED CUSTOMER
Tim Malland spoke poorly to me as if I did not know what I was talking about & worked very slowly to finish all of my paperwork regardless of the fact he knew I had an appointment soon. I did not like his bedside manner & he seems like he disregards what people know of their own cars.
3/28/2018
Kirk P. VERIFIED CUSTOMER
Jay did a great job..
3/28/2018
Donna R. VERIFIED CUSTOMER
OK
3/28/2018
Marla W. VERIFIED CUSTOMER
Job well done. Thank you.
3/27/2018
Brian C. VERIFIED CUSTOMER
I have been bringing my car to this dealership since I bought it.
I have been very happy with them.
3/27/2018
Vanessa W. VERIFIED CUSTOMER
Jay provided professional curtesy and explained my billing papers (first service free - hurray).