Great experience jay was a great advisor couldn’t be any happier with the service I received
3/8/2018
Jonathan C. VERIFIED CUSTOMER
Thank you for asking. The car still had the same problem after leaving the service center. The car was not firing properly. We were told it was the plugs and a coil so we had that replaced. So, I'm not sure what's going on. I'll call the service center today. Again, thanks for asking... I'm sure we'll get this worked out. Jon
3/6/2018
Charles C. VERIFIED CUSTOMER
Laurie is always a pleasure to work with and talk to because she really cares
3/6/2018
Kerri S. VERIFIED CUSTOMER
Communication about the status of the vehicle was very difficult. It was very hard to get in touch with the representative handling our car, and we did not hear from her the day we knew the car was going to be done but could not find out when. It seemed that she was just too busy. She seemed very caring and very helpful, but hard to reach. We think you need another person helping field the calls and relaying information. This is also the third time that a problem has not been able to be exactly diagnosed with our vehicle, that is frustrating as well.
3/5/2018
John M. VERIFIED CUSTOMER
Newly installed bug deflector whistles at speed.
3/4/2018
Denise M. VERIFIED CUSTOMER
I was really sad that I lost my vehicle Lori was very compassionate and I want to come back to you and buy another the car- She is extremely honest and forthright I trust her with all my heart
3/4/2018
Michael S. VERIFIED CUSTOMER
Always a pleasure to have my car serviced at Haselwood
3/3/2018
Karen B. VERIFIED CUSTOMER
Very pleased with the service
3/3/2018
Robert B. VERIFIED CUSTOMER
Tim is always helpful. He is the one I always look for when I need service. Always has time for questions, never to busy, uncommon these days!!
3/3/2018
Elsa S. VERIFIED CUSTOMER
Always a pleasure coming here. Customer service provided by Laurie is second to none.
3/3/2018
Joseph C. VERIFIED CUSTOMER
Jay demsonstrated a high quality of professionalism, and quality work. He meant all my needs regarding my vw service and determining why my check engine light was on. His service and expertise of the trade truly went above and beyond. I will be back for all of my future services.
3/3/2018
Charles H. VERIFIED CUSTOMER
Laurie is easily the best service rep I’ve ever worked with. She’s priceless and a great asset to your business. Kudos!!
3/3/2018
Destiny B. VERIFIED CUSTOMER
(:
3/2/2018
Leslie B. VERIFIED CUSTOMER
Tim was excellent and thorough. His friendly and upbeat attitude was very welcome at the end of a long day at work.
3/2/2018
Ron K. VERIFIED CUSTOMER
It was a small job ; done well, I’m happy with the results and service.
3/1/2018
Daniel M. VERIFIED CUSTOMER
Laurie was very helpful and honest with my request for a technical review of the car.
Good job!
3/1/2018
George J. VERIFIED CUSTOMER
Excellent service. Enjoyed your staff and facility. Well done
3/1/2018
Michael O. VERIFIED CUSTOMER
The interior of my car, the instrument gauges to be specific, were left dirtier than when I had dropped it off. There was some sort of splatter or drip stains left on the gauges. This has occurred not only here but at VW of Olympia as well. My past service experiences with every Nissan and Acura dealer have been far better than any with VW. This should be corrected across the board. Techs should wear some sort of covering to prevent dirt and grime from being left inside the car. Or the cost of service should be drastically reduced.
3/1/2018
Leslie H. VERIFIED CUSTOMER
He kept me posted on my car's progress.
2/28/2018
Joan B. VERIFIED CUSTOMER
Your staff, including Jason provided great service. We were very pleased with our first visit, having moved from the Portland area.