Still no key???????????7 requests and 7 promises to follow up......nothing
2/27/2018
Darryl B. VERIFIED CUSTOMER
My wife felt like she had to "plead her case" with the service rep making it very awkward for her during the drop off. also I asked for price quote or if my warranty would cover the scratches on the driver side arm rest but as of now, not received a answer.
2/27/2018
Larry B. VERIFIED CUSTOMER
Laurie is such an amazing employee. The day she no longer works for your company, you will need to replace her with 2 or maybe 3 workers to get the many tasks at hand accomplished that she finishes each and every day! She is an excellent multitasker and a very valuable Hazelwood team member. I have always enjoyed her professionalism and kindness as she makes sure our vehicles get the service they require. Recently she was instrumental in helping my insurance company take responsibility in settling a dormant claim, successfully! She's the best!
2/27/2018
Steven L. VERIFIED CUSTOMER
Took my car in for warranty work. Laurie went over the work to be performed and made sure to answer any questions I had. Laurie told it would take around two hours to complete the work. It was done in just over an hour.
2/27/2018
Susan D. VERIFIED CUSTOMER
Very quick sevice
2/27/2018
Robert B. VERIFIED CUSTOMER
Several years ago I had bought a 1998 VW Passat and had nothing, but problems with it and the service department swearing I would never go there again. Now with this 2008 VW Beetle I have had only excellent results with the service department so I am glad to do all service there
2/26/2018
Elizabeth C. VERIFIED CUSTOMER
Thank you immensely to Laurie for hearing out my worries about my car and doing all she could to make sure the problem was taken care of! She is awesome.
2/26/2018
Evelina T. VERIFIED CUSTOMER
Laurie always provide outstanding customer service. Great having a friendly and smiling face to greet first thing in the morning.
2/25/2018
Patrica L. VERIFIED CUSTOMER
It is difficult for me to give an honest answer.I cosigned for Samantha and she is in charge of maintenance. I just pay the bills.
2/25/2018
Janet T. VERIFIED CUSTOMER
Laurie is a gem and the whole team worked to get me out of there quickly.
2/25/2018
Allen D. VERIFIED CUSTOMER
None.
2/25/2018
Bryce B. VERIFIED CUSTOMER
I really enjoyed the customer service at this service station, however I wish the service team had actually inspected the headlight and found the problem, rather then just telling me the light was out like I already knew. I had an expectation that the annual inspection would have covered that. Otherwise a very good visit
2/25/2018
Doug H. VERIFIED CUSTOMER
Excellent service today!
2/24/2018
Michael C. VERIFIED CUSTOMER
Very professional and friendly
2/24/2018
Thomas J. VERIFIED CUSTOMER
Tim was prompt, polite, and helpful. He made my experience st Haselwood very enjoyable.
2/24/2018
Cameron F. VERIFIED CUSTOMER
I love the staff and service I get. This time it took a long time to get my oil changed.
2/24/2018
Sandra K. VERIFIED CUSTOMER
Mr. Malland went above and beyond to make sure that the question I had phoned him about after I returned home would be acted upon. All worked out very well and I'm happy! : ) I'm impressed with his professionalism and well as that of the other Haselwood team members during my time waiting for a 2-hour maintenance appointment. Thank you, also, for the Kerig coffee and the nutrition bar that I had while waiting. I really appreciated it especially since it was over noontime. I definitely would recommend Haselwood and Mr. Malland!