Service was great!!! She took care of me and my wife. Explained everything
Satisfactory service. Made sure we knew about about everything. Dealing with our car situation. Thank you
Billy and Shelley
2/10/2018
Shirly B. VERIFIED CUSTOMER
Timothy was great. Very kind, professional, and helpful. The van and driver provided were supurb also. I am quite impressed with the service providid me and my vehicle today. Thank you very much!
2/10/2018
Nancy C. VERIFIED CUSTOMER
Everything was perfect
2/10/2018
Pamela M. VERIFIED CUSTOMER
You guys always take care of me and my car! Thank for such great service!
2/9/2018
Leah C. VERIFIED CUSTOMER
Timothy was very courteous and professional, he made my visit very pleasant.
2/9/2018
Cynthia J. VERIFIED CUSTOMER
Great service on this vehicle for about tge 80th time.
2/9/2018
Gary D. VERIFIED CUSTOMER
Timothy Malland was wonderful! He gave helpful recommendations and was responsive to all of my questions and concerns about my vehicle. He was kind and professional. I was completely satisfied with my service.
2/9/2018
Susan M. VERIFIED CUSTOMER
Laurie is always amazing. She is very knowledgeable and treats me with respect. She goes out of her way to make sure your experience is exemplary.
2/9/2018
Linda B. VERIFIED CUSTOMER
Tim was friendly, professional; and accommodating. I brought my GTI in without an appointment because I had an urgent need. Although the team was obviously busy he welcomed me and my need graciously. My vehicle received good care and Tim was fantastic! Thanks for always taking good care of me.
Linda
2/6/2018
Sammie K. VERIFIED CUSTOMER
Mr.Mailand was a very nice man. He was helpful and handled everything patiently and professionally. I am STILL in love with my Volkswagen!! Been a great car!!!
It’s a great bunch of folks there at the dealership!!! (Lori’s a fave too!!)
Thanks a bunch!!????
Carol Kelley
2/6/2018
Rollan R. VERIFIED CUSTOMER
Laurie is the best. We always ask for her. Never to busy to answer all question and ALWAYS friendly.GREAT assist to Haselwood.
2/5/2018
Laurel M. VERIFIED CUSTOMER
Great place
2/4/2018
Terry P. VERIFIED CUSTOMER
Laurie provided possibly the best customer service I’ve had when setting up my appointment. She was equally friendly and helpful during our appointment. Thanks!
2/4/2018
Kelly Z. VERIFIED CUSTOMER
I had to call one week after my required part was ordered to inquire and make service appointment. I was told we would be called and wasnt. When I called, nether service nor part department were very interested in speaking with me, rather they threw my call around where I finally ended with Brooke who was very helpful and apologetic and kind. Actual service appointment today was fine.
2/4/2018
Nicholas S. VERIFIED CUSTOMER
They should really not have "express" posted everywhere in the service department. My scheduled oil change took almost an hour and a half. This is not acceptable. Every time that I've been to the service department, all of the employees are talking about how "slammed" they are. Either schedule less appointments or schedule more technicians!
2/3/2018
Lee Ann. VERIFIED CUSTOMER
Always pleased and trust services provided by Laurie and mechanics.
2/3/2018
James E. VERIFIED CUSTOMER
Ensure the service/price provider over the phone matches what the agent offers upon arrival to have service completed. Also there was a 15 minute wait and three agents were sitting around not assisting anyone. One agent was doing all the work. Finally another agent came out and after a 5 minute call he decided sir can I help you? The waiting area had no seats available for the first half hour of service. Also, upon checkout the agent said he would match the price given over the phone and asked if I were in the military. I said yes and the price remained the same. I have never had an issue with this service department before.
2/3/2018
Elsa S. VERIFIED CUSTOMER
It was a pleasure coming here after being away for six years and seeing Ms. Laurel Mellick still working in your dealership. She is an awesome person that always goes out of her way to make sure the customer is taken care of. Thank you.
2/3/2018
Domingo M. VERIFIED CUSTOMER
Good job!
2/3/2018
Martha E. VERIFIED CUSTOMER
Always excellent service, that’s why I’ve been having my VWs served there since 2010. Thank you