As always, Cole did an excellent job keeping us informed throughout the process. He took excellent care of my Wife and her car in getting the most recent service work accomplished. The level of customer service Cole provides is what ALL service writers should strive to achieve, he truly is an asset to your organization.
11/7/2020
Philip R. VERIFIED CUSTOMER
Professional and friendly service.
11/7/2020
Robert G. VERIFIED CUSTOMER
You guys were fast efficient friendly and covid safe. Thanks
11/7/2020
Jennifer R. VERIFIED CUSTOMER
Excellent service from the beginning. Ms. Shaw was attentive, observant, and helpful overall. Thank you Ms. Shaw!
11/7/2020
Alena M. VERIFIED CUSTOMER
Nina is great
11/6/2020
Orhan B. VERIFIED CUSTOMER
Very professional and excellent customer service.
11/6/2020
Omar C. VERIFIED CUSTOMER
Doing the work
11/6/2020
Sarah O. VERIFIED CUSTOMER
I did not get the service done, as I thought it was a covered service with my warranty. No one told me (and I had called the day before) that it would cost $500. No thank you.
11/6/2020
Michael S. VERIFIED CUSTOMER
Cole worked with me well, was communicative helpful. But working with Volkswagen north america was a disaster. Unfortunately my poor experience with the quality of the vehicle and support from VW NA has led me to want to sell the vehicle and buy a different brand.
11/6/2020
Wanda R. VERIFIED CUSTOMER
Jesse makes the process go so smooth. Thanks
11/6/2020
Robert D. VERIFIED CUSTOMER
Excellent service. Saved me much time and hassle.
11/5/2020
Shekirra . VERIFIED CUSTOMER
Nina was very professional and nice! Answered all my questions in a nice response and helpful .
11/5/2020
Natalie M. VERIFIED CUSTOMER
Friendly, well organized to get the process going
11/5/2020
Brandon S. VERIFIED CUSTOMER
Nina did an outstanding job as she always does. My dissatisfaction is that after my service appointment my brakes are now squeaking and they were not before you guys touched my car. I don't know what was done by you during the rotation of my tires but now I get to pay for my brakes to be repaired.
11/5/2020
Chuck H. VERIFIED CUSTOMER
The cost for an oil change and tire rotation for my 4 cylinder Audi A4 was twice as much as what Port Orchard Ford charged me for the same service on my 8 cylinder F150.
11/5/2020
Timothy G. VERIFIED CUSTOMER
Helpful and professional staff! They made the effort to question warranty coverage for my vehicle’s battery. It made such a big difference to have that covered!
11/4/2020
Michelle R. VERIFIED CUSTOMER
I was late dropping off my vehicle and they didn't even blink and eye. It was refreshing to receive such kindness and understanding. They also cleaned the smoothie I spilled all over my floor and under my seat on my way over! Thank you!