Jesse is very customer oriented and responsive to request and questions. We appreciate his considering of the customers concerns. This commendation is vital to good working client relations.
10/8/2020
Laura L. VERIFIED CUSTOMER
Cole was informative,timely and courteous. I was impressed.
10/8/2020
Elizabeth P. VERIFIED CUSTOMER
I’m very happy with the service I received they were outstanding on keeping me informed and very pleasant to deal with
10/8/2020
Daniel W. VERIFIED CUSTOMER
Payton was great! Professional, informative, and thorough...much appreciated!
10/8/2020
Geraldine S. VERIFIED CUSTOMER
Staff at Haselwood VW are always very professional and helpful.
10/7/2020
Marc B. VERIFIED CUSTOMER
Yes, the the permacoating job performed on my vehicle seems to be exemplary. However, upon the pick-up of my vehicle at the dealership, the logistics concerning my transportation to and from the car rental depot (in my opinion) could have been planned much better. I was not familiar with the Hazelwood auto complex and when I was asked to turn in my rental vehicle by myself without a Hazelwood Hyundai employee, I wasted about 20-minutes literally driving around this large complex looking for the rental car drop off location. I should have been accompanied by a Hyundai dealership employee through the entire process. In addition, I was informed that I would not be given a coupon for a free car wash for being a loyal paying customer for an expensive add-on vehicle procedure (which has always been customary at this dealership) and...with no rain check. I was disappointed with these aspects of my customer service very much! However, I believe the permacoting job appears to be an exemplary job. Sincerely, Marc B
10/7/2020
Myrna D. VERIFIED CUSTOMER
Thank you for good service , I’m satisfied. God Bless!
10/7/2020
Steven B. VERIFIED CUSTOMER
I was mostly satisfied, however it would behoove your service staff to spend a little bit more time training on product offerings, perhaps certain members of your team specializing in certain vehicle makes and as a result available parts and service, for example what the ideal comfort tire for a 2015 all-wheel drive Genesis is versus the ideal performance sport tire and why.
10/7/2020
Dave C. VERIFIED CUSTOMER
Cole was very helpful and professional.
10/6/2020
Kenneth B. VERIFIED CUSTOMER
Very quick and polite
10/5/2020
Judy T. VERIFIED CUSTOMER
no problems
10/4/2020
Sharrol M. VERIFIED CUSTOMER
I had an appointment at 11 AM on Sept 30 for a job that I was told would take about 3 hours. When I dropped the car off I was told that you would not be able to finish it that day and was given a rental (which was not clean... a problem with COVID). The next day I tried to find out when it would be ready to pick up. I finally heard late in the afternoon that it wouldn't be ready until the following day. Why did you schedule the job on 9-30 if it wouldn't be worked that day... or the bulk of the following day? And why wasn't the communication better?
10/4/2020
Shelly E. VERIFIED CUSTOMER
Excellent service!
10/4/2020
Allan G. VERIFIED CUSTOMER
All went well
10/3/2020
Nathan A. VERIFIED CUSTOMER
Payton Miller was very helpful in setting up my service and communicated well and kept me informed I appreciate his help and to the mechanic who performed the work also did great thanks for the help with the maintenance
10/3/2020
Rebecca . VERIFIED CUSTOMER
The mechanics went to great lengths to find the problem in my Genesis. It was a delight to feel valued as a customer and as a woman I felt respected. I was driven home by a delightful young man named Mikey who I genuinely enjoyed and respect. Jesse Roksa is quite knowledgeable and explained the issue with my vehicle succinctly. I will definitely be back for oil changed and servicing at this dealership!
10/3/2020
Dana O. VERIFIED CUSTOMER
First time I worked with Nina, very satisfied with her professionalism, I’d be happy to work with her again
10/3/2020
Mitchell H. VERIFIED CUSTOMER
My husband did not bring in our car, but Cole was very professional and courteous.
10/3/2020
Hunter W. VERIFIED CUSTOMER
You guys are great, friendly staff, but if I make an appointment for an oil change, it doesn’t seem it should take so long to get it done.