Haselwood Volkswagen Hyundai Auto Repair Service

He was very pleasant.

there were a few bumps in the process , but they were settled to my satisfaction. A couple issues were never mentioned by payton , but another advisor informed me of the issue and it was completed .

She was really helpful when I gave her a coupon that she didn't have in her system that I found on the website. AWESOME CUSTOMER SERVICE!

Very happy with the service provided!

Payton did a great job. My car is running very nicely / quietly and Payton was great at communicating with me throughout the whole process. The only problem I had was getting other employees to answer my calls, and when they did answer I was told I’d get a call back and never did. Not Payton’s fault though, he did a great job.

Nina has always gone above and beyond when assisting me with anything that I have needed. A true asset to your team.

Just like last time, Nina was efficient, pleasant, and on top of things.

Nina is great. She really does a great job. I felt welcomed immediately. She made the service process a breeze.

I originally called to have a new rear window wiper arm installed. I was told it would be ordered and ready for install on the day I scheduled. Cheryl, told me that there was also a recall on a part on my van and I agreed to have that serviced at that same appointment. When I arrived, the wiper arm was not available and hadn’t been ordered or even mentioned in Cheryl’s notes from our conversation. In my frustration over the forgotten wiper arm, I forgot to ask the technician if they could check why my check engine light was on. This info was never offered and I didn’t remember it until I was already back in the vehicle and leaving the dealership. This is a HUGE inconvenience for me as it’s a 3 hour round trip to get there. I do, however, appreciate that they gave me a free oil change even if I had to ask for it. I guess I’ll have to order and install the wiper arm myself. And I still don’t know why my check engine light is on...

Thanks Cole!

Payton helped me get my vehicle fixed under warranty. Thank you

Nina is an allstar

Always great service! Thanks, and God Bless You!!

No and no comments Thank you for finally fixing it

Payton was great!

He forgot to get me a owners manual and then I called and got the runaround from some girl who said she’d have someone call me back. And they never did

Friendly, professional and prompt service

Came in cause check engine light was on. They figured it out and fixed the problem for me. I was stressing cause I just bought this 2013 ford edge limited not too long ago. It was a simple fix and I'm happy again. Thx for all of your help and time

My experience during the times I’ve needed serivce has been less than stellar. Most recently I took my car that I’ve had for just over a year in for a noise and it was determined the struts needed to be replaced. I was told the part needed to be ordered and it would take a week. I finally called two weeks later to follow up on the status of the part. The individual I spoke with had no idea what I was talking about and kept thinking I personally ordered a part, I’m not sure why he couldn’t look up the information but he didn’t. After being on hold for a lengthy period of time I talked to someone in parts who stated the part was delayed due to a fire and apologized that nobody followed up with me as they were supposed to. When the part came in the gentleman from the parts Department called to inform me it had arrived. I was then transferred to schedule a time, the lady stated that she needed to check with the parts/service person to make sure it was in. I explained to her that they called me and that’s why I was transferred to her. I was placed on hold and then was ultimately scheduled. Shortly after hanging up I was contacted by the scheduler who said someone took the time she had scheduled me for as she was scheduling me so I was offered another time. I dropped my car off on Tuesday 15th at around 8am I had been advised that I would get a call around 2pm that it was done. I was called around 2pm to be informed that the part they ordered for my car was the wrong part. I asked why I’m just now hearing this at 2pm. I was advised that my car had been taken apart and they just noticed when they went to put in the part. I was informed they would be overnighting the correct part and it would arrive on 9/16. I was asked if I needed my vehicle and if so they would put it back together. My husband encouraged me to let them keep it instead of rush to put it back together and ruin something else. The individual apologized and said he would try to do something to make up for the inconvenience. I’m not sure what that would’ve been as the service was covered under warranty at no cost. On 9/16 I received a random text asking if there was anything I forgot to tell them about my car? I asked I there is something I should be aware and I got a response of the part was there and they would call when it was done. I have no idea if something additional is wrong with my car that they didn’t tell me about or what that was about. My husband called to check the status of my car since I was at work. I received a call at around 5pm informing me it was ready. When I arrived it appeared the the paperwork wasn’t done so I needed to wait some more, a women step in to help do the paperwork and offered to drive my car to the front as it was still in the back. I declined and stated that I would just talk to my car so I could be done with it all. I expressed my frustration with her and The women did offer a free oil change and to speak with management about my concerns. At this point I was to exhausted to explain that I prepaid for my maintenance and the oil change offer really wasn’t overly helpful. I accepted it and left. The lack of communication and what seems to be overall incompetence is frustrating. Additionally the lack of awareness of the inconvenience keeping someone’s (who is working and has small children) car for 24hours longer than expected is shocking to me. I’m not sure if this is an issue specific to me or other people have this issue as well, I have no way to tell at this moment. I have consistently purchased the same brand of car until I bought the VW Atlas and never have I had these types of customer serivce issues with the previous brand and I’m more than disappointed in the switch I made. I purchased prepaid maintenance and my car is very much still under warranty so I will continue to my maintenance at your facility because it’s cost effective at this moment. Should you have additional questions or would like more specific questions feel free to contact me.

Someone came and got me started with the paperwork while the one that actually checked me in was wrapping up with his customer. I appreciated that. I appreciated the text messages throughout, and picking up my car was a breeze. I got some good feedback to help me make a couple decisions, I didn’t feel in any way pressured or told I needed something I actually didn’t. It’s a great location