Turn around time was expidicious and much appreciated. Cost? Wish it were less. But, I appreciate the technical checkup of my 2018 Tiguan.
9/7/2020
Debra B. VERIFIED CUSTOMER
Nina was great. Very professional and courteous. However the waiting room was not a good experience. It was full of employees being un necessarily loud, music was blaring and the tv was on with no sound. Why even have it on? It was not a comfortable wait, it was just loud, to many sounds going off at once...the whole time. Even a car horn inside the show room went off and it took several minutes for someone to shut it off.
9/6/2020
Lindsay M. VERIFIED CUSTOMER
Thorough quick friendly service
9/6/2020
Christine E. VERIFIED CUSTOMER
I made appointment for 3 recalls at least 3 days prior and was told my car would be done by 3:00. I went to pick car up at 3:25 and not only was my car not done but I was told a part needed for recall had to be ordered and I would need to come back! Why wouldn’t the part I needed not be ordered PRIOR to my appointment? Then my car was not done until almost 4 pm. There are 2 employees working in service department but only 1 person seemed to be able to help me? I waited and waited with 1 employee not helping anyone that could have helped me. I finally had to ask if he could help me since I saw my car was done and he mumbled something about needing to print out paperwork. Good customer service goes something like “ Hey, I haven’t forgot about you I will be with you soon” or “ sorry for the delay let me check on your car for you”. Employees walked by me just standing there without asking me if I have been helped, etc... First time ever to dealership and last. The gal who helped me was friendly and did apologize when she finally got to me after closing time BUT I should have been acknowledged and greeted by ANY employee seeing me just standing there looking lost.
9/6/2020
Karen H. VERIFIED CUSTOMER
Every one was very careful and conscious of Covid precautions. Thank you
9/6/2020
Jordan K. VERIFIED CUSTOMER
Everyone was very friendly and professional.
9/6/2020
Jasmin A. VERIFIED CUSTOMER
I wasn’t told any updates about my service while my car was there OVERNIGHT due to no one answering the phone or telling me what was going on. The following morning when I tried to get into contact with someone at the dealership no one would answer the phone or give me any updates.
9/6/2020
Laureen K. VERIFIED CUSTOMER
JOB WELL DONE YAY!
9/5/2020
Sean H. VERIFIED CUSTOMER
Great first experience with the dealership. I’ll be back!
9/5/2020
Sharon K. VERIFIED CUSTOMER
Payton was very helpful, professional and efficient. Thank you!
9/5/2020
Jeanette T. VERIFIED CUSTOMER
10/10 would recommend!! Cole was fabulous with communication and customer service.
9/4/2020
John C. VERIFIED CUSTOMER
Parts not there, work order doesn't reflect all work I was told was performed, brakes somehow got 2 mm more surface since Feb multi point inspection.
9/4/2020
Lucy G. VERIFIED CUSTOMER
Nina Shaw met me as I arrived and explained what would be happening. Her pleasant and professional manner added greatly to my appointment. Very pleased.
9/4/2020
Richard C. VERIFIED CUSTOMER
Payton took care of all my needs
9/4/2020
Kori S. VERIFIED CUSTOMER
Nina was very knowledgeable and pleasent to work with.
9/3/2020
Calvin W. VERIFIED CUSTOMER
He was able to get work done in a very timely manner and didn’t need to spend all day waiting
9/3/2020
Gail D. VERIFIED CUSTOMER
Totally helpful and professional. Felt confident and cares for. Thank you!
9/3/2020
Bruce Q. VERIFIED CUSTOMER
They called say my car was ready and when I got there to pick it up they made me wait about 20 minutes then they had to go find my car! I can’t wait to sell my two Hyundai’s and buy American.