Nina provided exceptional check in experience, advice and solid recommendations. She is an asset to your organization.
8/30/2020
James G. VERIFIED CUSTOMER
Payton did great. Really easy to talk to and made it clear what was going on with my vehicle. Unfortunately, we did have a couple hickups with parts and ordering but I do not believe this is his fault. He was able to accomplish the request and made it manageable with my schedule.
8/30/2020
Bob S. VERIFIED CUSTOMER
Good job
8/29/2020
Joe J. VERIFIED CUSTOMER
Great as always.
8/29/2020
Junette K. VERIFIED CUSTOMER
The customer service was exceptional
8/29/2020
Jane D. VERIFIED CUSTOMER
Thank you!
8/29/2020
Cliff S. VERIFIED CUSTOMER
A professed 3 hour job, took 5 hours. The promised rental car was forgotten, took 45 minutes before I could drive away back to work. Unfortunately, I ran over a nail on the way back to Bangor and had to put on the spare in the parking lot before returning the car. I drove the car to work and back, 2-3 hours, 30 miles, gallon and a half of gas. Upon return, the attendant was surprised I had changed the tire and hadn't drove in on a flat, inspected the rest of the car externally and internally like I had caused damage. He then told me that they would evaluate the tire and contact me
for the charges for repair! What the hell? This was a complimentary rental for a three hour service that turned out to be five hours. I drove to work and back, 30 miles, put 1 8 something gallons of gas in the car, now I have to pay for a goddamn nail in the tire! Here's a tip, Les Schwab, excellent customer service btw, repairs them for free. Hassle-wood earned another star on my **** list today.
8/29/2020
Starla H. VERIFIED CUSTOMER
Great communication with me over my car thank you
8/29/2020
Delaney A. VERIFIED CUSTOMER
Payton was very nice and welcoming. I’m very happy with my service experience.
8/29/2020
Carol H. VERIFIED CUSTOMER
Very satisfied thank you
8/29/2020
Terrance W. VERIFIED CUSTOMER
First I have to say, Jesse was the most professional person I’ve ever dealt with at a car dealership’s service department. I witnessed how he dealt with multiple customers, he was genuine and professional each and every engagement. If I were staying in the area I would use Hasslewood Volkswagen because of Jesse. I’m seriously impressed and I I have chills because of his great service.
8/29/2020
Lisa D. VERIFIED CUSTOMER
Nina was absolutely a delight to work with - helpful, cheerful and provided a great customer experience.
8/29/2020
Mark M. VERIFIED CUSTOMER
All went well, normally work with Nina or Jesse. First time with Cole. All was good. 2.5 hours later and hadn’t received a call that car was done. I walked over from my office and it was done. That was frustrating because I had a busy day. That’s the only negative though. Love my Jetta and plan on upgrading soon. Thanks
8/29/2020
Eleanora B. VERIFIED CUSTOMER
Trustworthy
8/28/2020
Joel H. VERIFIED CUSTOMER
Great work! Quick and friendly. Thank you.
8/28/2020
Paul Z. VERIFIED CUSTOMER
Mad gratitude towards this dealership. Very humble people from the female on the phone assisting me, upto the QA rep, ending with my vic tech fixing my flat tire without paying 20 buckaroos. All done in a timely manner and professionalism.
Thank you,
Paul
8/28/2020
Joe S. VERIFIED CUSTOMER
Thanks for fixing my car! Service staff is friendly and helpful!