Everything was seamless. Cole was great. Explained everything was personable and very friendly. I also spoke spoke to Jeffery the Quality Control rep and gave him the same answers.
6/24/2020
Chris A. VERIFIED CUSTOMER
Well done.
6/24/2020
Richard Z. VERIFIED CUSTOMER
Did great
Gave me a ride home
6/23/2020
Linda W. VERIFIED CUSTOMER
Well done Payton!!!
6/23/2020
Ian M. VERIFIED CUSTOMER
Jesse was a stud, completely addressed my service and walked me through what was done 5 star service
6/23/2020
Ramon C. VERIFIED CUSTOMER
The service tech did not reinstall the screws of the engine under cover. The front section of this cover fell to the ground as i was driving on highway 3, 5 minutes after leaving the dealership. i had to pull over, figure out a way to keep this up away from the ground so i can take my car home. the engine under cover is damaged. i took pictures of the under engine cover dangling after i pulled over. i want someone from VW to call me, ****-****-xxxx. I've never had any issues with the dealership until now. Thank you.
6/21/2020
Tracy W. VERIFIED CUSTOMER
Nina was very nice and accommodating to our customer experience and services requested and received. Thanks so much again !!
6/21/2020
Karen G. VERIFIED CUSTOMER
I have always had my servicing done with Haselwood and always had a wonderful and helpful time of it.
6/21/2020
Barry G. VERIFIED CUSTOMER
Service was outstanding, from check in to check out.
6/21/2020
Evelina T. VERIFIED CUSTOMER
Cole was attentive and provide outstanding service
6/21/2020
Jason K. VERIFIED CUSTOMER
Unfortunately upon returning home after picking up my vehicle I noticed the vehicles tires weren’t rotated.
I also noticed on the invoice I was charged for an air filter but, the vehicle has a clean K&N filter already in it.
Now, I’m worried....Was the oil changed?
6/20/2020
David M. VERIFIED CUSTOMER
Nina was great! Waiting area was clean. Excellent service and experience.
6/20/2020
Floyd T. VERIFIED CUSTOMER
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6/20/2020
Brooke B. VERIFIED CUSTOMER
Quick work, great service from all.
6/20/2020
Raymond . VERIFIED CUSTOMER
Nina is very attentive and helpful.
6/20/2020
Rachelle S. VERIFIED CUSTOMER
Very helpful and understanding
6/20/2020
Matthew R. VERIFIED CUSTOMER
Excellent service and felt assured by health related measures taken by the entire service team
6/20/2020
Ray A. VERIFIED CUSTOMER
On the way home after picking up my car today, I noticed 2 dirt/grease marks on the overhead inside and above driver door. This is the 2nd time my car has been returned to me not in the same interior condition dropped off. I intend to come back Saturday, 20-Jun, to have the marks removed. I'm extremely upset people I give my car access to are not treating it with the care and respect I expect and deserve. Jesse was able to resolve the previous incident to my satisfaction. I expect Cole to do the same this time as well. I also noticed the wiper blade replacements appear to be different than the original ones: flimsy and glossy black, much like might be found on many Hyundai models, rather than the stronger matte-black like original Genesis ones. I suspect they are lesser quality and not Genesis quality. I want to know if they are exact replacements as the originals, and if not, why not.
6/20/2020
Howard E. VERIFIED CUSTOMER
Top class service from all at the service department of Hyundai and it was a pleasure driving home my AWD 2020 Santa Fe 2:0L Turbo with the air conditioning working extremely effectively!
Thank you to all concerned!
Sincerely and appreciatively,
Howard J Elliott