Brett delivered exceptional service! We dropped off or vehicle. He arranged for my family to go have brunch and then had a car pick us up. It was a thorough appointment and enjoyable too.
12/29/2019
Melissa H. VERIFIED CUSTOMER
Very helpful, great communication and advocated for me as his customer. 10/10 starts for him!
12/27/2019
Mary Ann. VERIFIED CUSTOMER
Please eliminate any questions.
12/27/2019
Stephania B. VERIFIED CUSTOMER
Great service. Agent was very personable and professional. Great dealership and service dept.
12/24/2019
Jessica C. VERIFIED CUSTOMER
Thank you so much!!
12/24/2019
Catherine P. VERIFIED CUSTOMER
Friendly, efficient and informative service. Thank you!
12/24/2019
Tommy F. VERIFIED CUSTOMER
Nice job everyone!
12/24/2019
Ronald S. VERIFIED CUSTOMER
Great service! Good job people!
12/24/2019
Jeffrey K. VERIFIED CUSTOMER
Brett was great, the service dept team was great. Scheduling is as it has been since you can't talk to the service dept directly, a complete waste of time. The personnel taking the call doesn't get the right information on the appt schedule. It takes 15-20 minutes to schedule an appt, only to not have it correct. I will no longer call im goe an appt, I will go on and speak directly to Jason or Brett. They are always great and get all the right information. They know who I am and give me excellent service every time. Your call center is where you have poor service. You should have never taken this route for your customers to have to deal with. It is very bad service to have your customers go through.
12/23/2019
David K. VERIFIED CUSTOMER
Great service!!! Excellent
12/23/2019
Susan S. VERIFIED CUSTOMER
Aaron is the best customer service rep I’ve had at the VW place. (Parr and Hazelwood).
12/22/2019
Starla H. VERIFIED CUSTOMER
Thank you
12/22/2019
Tiffany M. VERIFIED CUSTOMER
Wonderful service!! Thank you!
12/22/2019
Megan J. VERIFIED CUSTOMER
My husband took the day off to come in with me for our vehicle service since we had received paperwork in the mail about a class action and had a question. Brett wouldn’t even allow us to talk and treated us like we were only in it for the money. That’s not the case at all , we are just worried about our vehicle. He told us your dealership wasn’t even a real Volkswagen dealership and we had to call Volkswagen of America. I don’t really want to have him be apart of any more of my cars servicing. Thankfully another gentleman helped me when i picked up my car and he was excellent!
12/22/2019
Deanna B. VERIFIED CUSTOMER
Jesse is friendly and efficient
12/21/2019
Claudia F. VERIFIED CUSTOMER
Great service
12/21/2019
Edward G. VERIFIED CUSTOMER
I would like to see a genesis dealership soon
12/20/2019
Sai R. VERIFIED CUSTOMER
Fast, and friendly service. Definitely satisfied.
Thank you again.
12/20/2019
Timothy S. VERIFIED CUSTOMER
Engine trouble light has not turned back on while driving home and again to store. Hopefully changing the cataleptic converter repaired problem. If occurs in near future I will advise Jesse. Thank you.
12/20/2019
Bill P. VERIFIED CUSTOMER
The customer service during my recent visit was excellent. Brett made sure that I had a rental vehicle to enable me to get to and from the dealership, and to and from important work appointments without having to incur even further expense and hassle whilst having my vehicle servicing performed. The people were very friendly, helpful, and respected my time. I really appreciated Brett and his team during my most recent visit. Thank you!