I brought my truck in for diagnostic which was done perfectly fine but when I declined to leave my truck for repairs..water pump replacement/leaking coolant. the coolant system was not topped off so I couldn't even make it home to park the truck till I could afford the repairs. Would have been nice to be able to limp my truck home to park it.
1/19/2019
James M. VERIFIED CUSTOMER
Good job Aaron
1/19/2019
Michael K. VERIFIED CUSTOMER
Bill was great
1/18/2019
Zarye W. VERIFIED CUSTOMER
Aaron took care of my vehicle and ensured it was all tuned up before returning it to me; while creating a comfortable and professional customer connection.
1/18/2019
David L. VERIFIED CUSTOMER
David Hogan did me a good job. I am less than satisfied with my car. Hazelwood had it to diagnose a check engine light which turned out to be a problem with the front grill shutter. I picked it up from Hazelwood around noon on Tuesday Jan 15 and I headed out of town for a vacation. About 95 miles down the road the check engine light came on again. Now here I am having to take it into a strange Buick dealer to see what's the matter. I am pretty sure the work Hazelwood Buick did on the front grill shutter is the third time that they have tried to repair it. I have never owned a more trouble prone vehicle than this 2014 Buick LaCrosse.
1/18/2019
Judy S. VERIFIED CUSTOMER
Friendly
1/18/2019
Georgia V. VERIFIED CUSTOMER
Excellent explained everything and was respectful.
1/18/2019
Jenny W. VERIFIED CUSTOMER
Very welcoming, informative, and helpful through process.
1/18/2019
Mark P. VERIFIED CUSTOMER
Bill was one of the most genuinely friendly and professional people I have ever dealt with at a company.
1/18/2019
Eugene L. VERIFIED CUSTOMER
Randy was great!
1/18/2019
Dennis W. VERIFIED CUSTOMER
Aaron deserves a big raise
1/17/2019
Nigel . VERIFIED CUSTOMER
Lack of communication between employees amd myself. Have had the car back since Monday and there is still oil seeping from the oil pan
1/17/2019
Sharon M. VERIFIED CUSTOMER
She was efficient smiling and very helpful!!
Great employee and exceptionally helpful to me!!
1/17/2019
Marion M. VERIFIED CUSTOMER
Ms Turner was helpful in assisting me for my appointment. My service was taken care of with courtesy and in a timely manner. Thank you.
1/17/2019
Jennifer A. VERIFIED CUSTOMER
Thank you for providing such great service and answering my concerns prompletly.
1/17/2019
Richard C. VERIFIED CUSTOMER
**** Was very courteous and knowledgeable
1/17/2019
Julia F. VERIFIED CUSTOMER
They never fixed my car.
1/17/2019
Sara W. VERIFIED CUSTOMER
The main reason for service, oil change and air filter change was fantastic! I am satisfied with most of my service experience. My software update, however, was the part that I'm unhappy with. After the update, my onstar onscreen option is missing and instead I now have a climate control option that my car cannot support. Also now my car can no longer automatically update the time and date. The settings menu is not at all like it was, so I have already called in and scheduled another service appointment to have the update reversed.
1/17/2019
William W. VERIFIED CUSTOMER
Bill was great he helped handle this issue with the car.
1/16/2019
Rod F. VERIFIED CUSTOMER
Shannon was awesome! I brought the vehicle in for a recall but also had you guys check out a problem with our door lock. She listened without interrupting to my long story about why the door wasnt working and had it taken care of for me. She was very friendly and helpful, even offering to help me come find my cat if I ever needed it. ????She's amazing!