Haselwood Chevrolet Buick GMC Auto Repair Service

Brett was great. Wish parking and access was better.

I want to again thank Bill and Brett for being proactive to get a plan in place to service my vehicle and arrange for another form of comparable transportation for me while without my car. It has been frustrating Over the last few month to have a brand new car with so many issues, but Brett and Bill came through to provide a solution. Their communication was clear and consistent unlike my experience with GM. I am extremely disappointed with GM and their “customer service” or lack their of. Kathy Corey

Excellent

Randy did a great job listening to all of my concerns and following through with the service and feedback to meet my needs. I want to have a part in the service of my truck. Randy gets it. It needs to be a learning experience for me and a partnership for us. ~Pat C

I appreciate the service representative who assisted me at checkout in handling the misunderstanding and not charging me for oil change. He was very thoughtful.

He was very helpful!

Everyone was so awesome from the moment I walked in and felt lost. And Chloe let me talk her ear off for over an hour ;-) I’d never buy a car from anywhere else. Every experience has been such good ones.

Very satisfied with my service. I would add that when customers schedule an appointment for service they should be informed of the COVID 19 guidelines and the extra time needed to meet certain standards and expectations beyond that I was happy with all other services and employe professionalism.

Brett was professional, caring and understanding of my specific concerns and needs. This is not common and it has been a long time since I’ve had that type of service. I greatly appreciate Brett’s attention to detail as well.

Always a pleasure to come to Hazelwood GMC. I have been having my 2012 2500 Sierra SLT HD serviced there for the last 3 1/2 years and it has always been a great experience..Even if the time of wait was long, they still checked in and let ya know it would be done asap..I personally appreciate that. Not sure of his name but “Ace” in the oil change dept. has been servicing my truck for quite some time and it’s nice to see familiar faces, that includes Brett. All in all, I look forward to seeing everyone and like feeling like people remember who I am..just not another face rolling through. Brett is awesome and it’s no wonder he is in management. Thank you for another great experience! Keep the greatness up Hazelwood family!! Til next time.. Truly a satisfied customer, Jonathan G

Service advisors made service happen quicker than normal. Thanks.

Every one was very helpful and I thank you all.

Above and beyond!

Randy is great but they can't figure out what's wrong with the gmc. Lots of missed work and rental car expense with no answers. Not sure what to do next.

Randy Strasbourg has always been personable, professional, knowledgeable, courteous and good to his word. When I called the dealership to explain my problem he listened to what I had to say. He asked good questions and made courteous suggestions. I had the car towed to the dealership as I suspected the water pump had failed and he texted me when the car arrived. He kept me informed as to what the service technician found and confirmed with me how I wanted to proceed. He kept me informed as to the progress of the repairs and what GM was covering regarding the cost of the repairs. He told me when he thought the car would be ready and called me when it was ready for me to come and pick it up. As soon as I entered the service representative work area he greeted me with a friendly hello and went over the paperwork with me and processed my payment. My wife and I purchased a 2020 Bolt EV Premier this past September and one of the reasons why we purchased at Haselwood Chevrolet is because of the quality of service I’ve received there for my 2014 Chevrolet Sonic. Randy has almost always taken care of me when I’ve come in for service and now I just ask for him when I call or come in. Thank you for the quality of your service and the quality of your personnel.

The whole team there are awesome n treat you great thanks for all you do during this pandemic going on.

Jesse did a great job. Thanks.

It would be nice if you guys had a little candy machine or other vending machine in that same room. Water is nice but if I had to stand in line for a half an hour I don’t wanna just water.

Randy did a great job

Iv been using Hasslewood for many years and it seems every time I bring my GMC’s there, I wind up bringing it back shortly after because something was missed. The time before this I told them all my needs, one of which was the check engine light was on. I picked it up, driving home very happy to have it back. I got home and noticed that the check engine light was still on. I made another appointment and finally it’s fixed. It happens almost every time. One time I drove around the shop and back in to have my problem done again.