Mark Larsen told me to come pick up my vehicle or else he was going to push my car into the middle of the road.None of my issues we're addressed. I have had problems with My 2013 Malibu since I purchased the car in 2015. Safety Recalls being performed without my knowledge. Invoices that don't match with the computers invoices. Clearing B101D-00 Code back in June dismissing the fact that is a recall code that I know was current NOT stored as history like stated. I am very unhappy with the service and interaction with Mark Larsen. For a manager, threatening to damage my vehicle by saying he is going to push my car into the middle of the road was very unprofessional. Spoke with Josh the General Manager on Nov.1st 2018 and he said he would " take care of it, because they don't roll that way?" I am sure nothing will happen and no one is going to be held responsible.
11/2/2018
Justin P. VERIFIED CUSTOMER
He was awesome!
11/2/2018
Steve J. VERIFIED CUSTOMER
I really trust what Jason tells me. He’s the best at your dealership as far as I’m concerned.
11/2/2018
John R. VERIFIED CUSTOMER
She was very pleasant and helpful.
11/1/2018
Christian T. VERIFIED CUSTOMER
I was happy with the service.
11/1/2018
Dain L. VERIFIED CUSTOMER
Aaron was awesome so I want to state that upfront. My issue was with the detail department and their ability to somehow get water inside the truck, on the seats, and soaking the floor in the back and slightly in the front. I did not enjoy spending two hours after getting home drying the floors with a blow dryer. Aaron was sincerely apologetic when this was discovered and again did an amazing job. If it was not for him I'm not sure I'd continue to trust.
11/1/2018
Rolland H. VERIFIED CUSTOMER
**** did an excellent job both intake and output. Knowledgeable and informative. He also ensured that my concerns regarding the service and follow up were met. Great job.
11/1/2018
Tonja S. VERIFIED CUSTOMER
Aaron was polite, courteous, and professional.
He also listened to my concerns and answered my wuesyions
11/1/2018
Linda B. VERIFIED CUSTOMER
Randy delivers excellent customer service
10/31/2018
Isabelle C. VERIFIED CUSTOMER
Aaron Taylor is one of the Best in the Business. I will never go anywhere else. He is so caring to his Clients and treats your Vehicle like his own
He is a Dog lover..
10/31/2018
Aaron T. VERIFIED CUSTOMER
Randy was amazing. Thanks
10/31/2018
Brett B. VERIFIED CUSTOMER
Easy to work with
10/31/2018
Irene S. VERIFIED CUSTOMER
I was very frustrated by the lack of timeliness in the service of my ford escape yesterday. Our appointment was at 10. My husband dropped our car off at 7 and when he came to pick it up around 3:30 it was still on the lift. There was no phone call regarding the delay and no regard for our time. My husband didn't leave your service center until around 4:30 and even then he had to insist on the keys as the delay went on and I was waiting for him to pick me up in Silverdale. He said the customer service he received was indifferent about the delay and his frustration.
10/30/2018
Irbe J. VERIFIED CUSTOMER
Jason went above and beyond by offering us a fair deal and just being straight forward with his customer service. Thank you
10/30/2018
Melissa H. VERIFIED CUSTOMER
My seat was not right the mirrors all wrong
I have a white scuff mark in my driver fender
There are boot prints on my passenger side rug
Didn’t use fender covers on my car there are hose marks on my car
10/30/2018
Nicholas S. VERIFIED CUSTOMER
Jason was very professional in handling my request for service. Thanks Jason !
10/28/2018
David S. VERIFIED CUSTOMER
Oil change went awesome. Randy is the best ever.
10/28/2018
Dave H. VERIFIED CUSTOMER
Nice, fast, and complete. Thanks
10/28/2018
David G. VERIFIED CUSTOMER
Aaron always provides excellent service. He treats it only me but all customers, an observation, as if they are family. He makes sure you understand the services that were provided and covers any issues of concern including any preventive maintenance that might be needed in the future. Truly a “Five Star” service representative.