It cost me more money to return a truck I only had for a few days. I did buy another car, Toyota Highlander that I love.
12/4/2020
Lorrie S. VERIFIED CUSTOMER
Randy was great. He brought my car to the service area, making it easy to depart. I was barely on the street when I heard air rushing in. No problem. I checked the door. It was closed. I checked all 4 windows. Hmm. They were closed. I looked in side mirrors and all 4 doors appeared sealed. I got onto highway 3 and the noise of leaking air was deadening. I needed to return to service department. I couldn’t go 40 miles listening to the noise. I got off at the first exit. I pulled into the WinCo lot, got out and walked around my truck. Everything looked ok. I returned to my door, and saw something shiny hanging out of the bottom of my door. It looked sharp. I carefully tried to remove it. It was a small SnapOn brand screw driver. I pulled it out. I think it was magnetic. I drove and immediately no air rushing noise. When I got home it was dark. I have not tried the lock but will today. I will look at the door to see if the screw driver had pierced gasket in door.
12/3/2020
Lawrence L. VERIFIED CUSTOMER
Randy is superb, timely and provides a stellar update on vehicle when maintenance is complete.
12/3/2020
Vickie P. VERIFIED CUSTOMER
Thanks Randy
12/3/2020
Kimberly E. VERIFIED CUSTOMER
For customers with higher end cars like Buick or Cadillac, they should offered a wash with service. We got this treatment with Lexus and Lincoln. I would have expected that with Buick. Other than that it was great. ????
12/2/2020
Christopher S. VERIFIED CUSTOMER
Thanks for all your help, great customer service as always...
Happy Holidays
12/2/2020
Mike J. VERIFIED CUSTOMER
Job well done as usual. Thanks.
12/2/2020
Garry O. VERIFIED CUSTOMER
Aaron was very helpful and efficient.
12/1/2020
Timothy B. VERIFIED CUSTOMER
Randy did a great job for us. He explained the work necessary, he followed through with phone calls as he said he would. The car was done on time. We’re very happy with the work. Thank you
12/1/2020
Sara W. VERIFIED CUSTOMER
I really appreciate all the help Brett provided. He understood what I was explaining, as far as my Trax issues, and even though there isn’t anything fixable he did a great job. I’m also relieved to find that he also experienced the issue in two courtesy cars, both Trax, so I know I now that this seems to be an issue with this model. I just hope that more people come forward and GM acknowledges there’s a problem and corrects it.
11/29/2020
Barbara B. VERIFIED CUSTOMER
The protocols & seating area made me feel really covid safe.
11/28/2020
Kendle W. VERIFIED CUSTOMER
Excellent service
11/27/2020
Paul Z. VERIFIED CUSTOMER
Thank you
11/27/2020
Kate C. VERIFIED CUSTOMER
Guys I dealt with were great! Fast service!
11/27/2020
Patrick K. VERIFIED CUSTOMER
Very efficient got us home before dark. Thank you
11/25/2020
Jonathan O. VERIFIED CUSTOMER
Jon Oeller, just like the actor
11/25/2020
Michael K. VERIFIED CUSTOMER
Good job by the whole Haselwood team
11/25/2020
Joel . VERIFIED CUSTOMER
Randy was great. The 16,000 appointment reminders were a bit excessive.
11/25/2020
Shermika F. VERIFIED CUSTOMER
Randy was very kind and patient with explaining things to me. He was very courteous and remembered me when I came back two days later. I feel I can trust him and what he’s telling me.