This was the fourth time I have brought my car for service with a request to have my car fixed for a grinding in the front end, when turning to the extreme left or right. The problem has persisted every day since I left with my "allegedly fixed car." At this point, I must say I have lost all confidence in your mechanics ability to properly diagnose/trouble-shoot and repair my vehicle.
Unfortunately, I am now out of cash and credit. It's going to take me months to pay down my balances just to free up enough cash/credit to try and get this issue properly addressed for the FIFTH time!
Discouraged and disgruntled client!
7/4/2020
Candance W. VERIFIED CUSTOMER
Brian was awesome
7/4/2020
Joshua S. VERIFIED CUSTOMER
Great customer service
7/4/2020
Tracy A. VERIFIED CUSTOMER
Still have to wait for parts and go back but they are always helpful
7/4/2020
Aaron S. VERIFIED CUSTOMER
Randy was very professional, helpful, and genuine. He was a pleasure to work with.
7/3/2020
Stephon H. VERIFIED CUSTOMER
Jennifer made my experience a good one she was so helpful and really went the extra mile to make sure I was happy.
7/3/2020
Michael L. VERIFIED CUSTOMER
Randy made me so satisfied while I was serviced.
7/3/2020
Leonard C. VERIFIED CUSTOMER
Brian went out of his way to fit me in to a very busy service department. I tried to make an appointment for oil change on June 26th and was told I couldn't get in until July 23rd. Brian got it done and I appreciate his excellent customer service. Thanks.
7/3/2020
Robert H. VERIFIED CUSTOMER
Randy Strassburg is fantastic. Randy is great with customers / service and understands where his customers are coming from. Randy makes sure he takes care of his customers!!!
I hope Randy never leaves cause that place would be lost without him!
Now for the Service Manager he needs to go - or be enrolled in learning how to Talk to Customers! Very unhappy with him!! Very bad experience with the Service Manager!!
7/2/2020
Rick C. VERIFIED CUSTOMER
Brett kept me in the loop with updates. Very professional. Great to be served y you guys.
7/2/2020
Paul E. VERIFIED CUSTOMER
Brett Did a fantastic job I’m pleased with everything.
7/2/2020
Marilyn Y. VERIFIED CUSTOMER
Brett was wonderful and was never offended with all my questions. I come from a background of mechanics and car builders so wanted the best of work. There was only one tiny paint touch up that could have been better. I am fussy.
You have an amazing team and I will return.
Thank you for taking care of my treasure.
7/2/2020
Ann Y. VERIFIED CUSTOMER
I went in for an oil change and rotate tires. I was to be called when completed. My appointment was at 10. I was there at 8:50. Waited 10 min before anyone acknowledged me. I received no call. I called at 3:15 was on hold for 25 min before I hung up.not happy
7/2/2020
Brittany M. VERIFIED CUSTOMER
Thank you for being nice and helping me get more information on somethings from the service center.
7/2/2020
Sally C. VERIFIED CUSTOMER
Brian kept me informed throughout the process.
The price was fair and service great.
7/2/2020
Frank D. VERIFIED CUSTOMER
We will be back
7/1/2020
Sylvia P. VERIFIED CUSTOMER
Michael was very attentive, kind, helpful and polite. He gave me lots of useful information and answered all of my questions. I hope he will be there when I bring my car back in November.