Brett kept me updated and informed while my vehicle was there. Appreciated.
6/24/2020
Alfred A. VERIFIED CUSTOMER
Brett Buckingham was very professional and addressed all of my needs and questions. Very satisfied with his service!
6/24/2020
Ashley K. VERIFIED CUSTOMER
Very fast and considerate
6/24/2020
Charles B. VERIFIED CUSTOMER
Appointment was on time. Work completed as planned
All went well. Bret is a great service manager.
6/24/2020
Marco V. VERIFIED CUSTOMER
Randy was friendly and professional from the first moment I arrive until the moment I left.
All the time I been in Haselwood is was a great experience
Thank you to Randy and all the staff for everything and amazing job
6/24/2020
Patrick C. VERIFIED CUSTOMER
Jennie was very accommodating and kept me apprised of what was going on. She was great.
6/24/2020
Fred C. VERIFIED CUSTOMER
With the way things are now the experience went well
6/23/2020
Lawrence L. VERIFIED CUSTOMER
No discussion about inspection of vehicle.
6/23/2020
Glenn C. VERIFIED CUSTOMER
Brian took care of my issue
6/23/2020
Thomas M. VERIFIED CUSTOMER
A pleasure to work with Brian. Although the issue was diagnosed and addressed, GM doesn't have a fix yet, however Brian explained the issue and provided recommendations along with a GM bulletin explaining the problem and that the issue was documented with the manufacturer.
The only issue, out of Brian's control, was I had to make an appointment 5 days out, which I made on time. Within 2 hours, I received a call from dealership saying they wanted to keep the vehicle for 4 more days before they could look into it, because a technician had a stomach ache and had to be sent he due to covid regulations. Unable to do that due to a scheduled out of town medical procedure, we were able to work out an agreeable schedule to have the vehicle checked out and returned the next day. Overall, I'm satisfied with this particular service experience and appreciate the attention given.
6/21/2020
Timothy M. VERIFIED CUSTOMER
Brian was great and provided exceptional service!
The technician showed by his workmanship that he is masterful at his craft!
Many thanks!!
6/21/2020
April B. VERIFIED CUSTOMER
Everything looks good and clean :)
6/21/2020
Joe G. VERIFIED CUSTOMER
I asked for something to get fixed and it did not. Then I found a dent in my driver door that was not there when I dropped my car off. My wife is furious!
6/21/2020
Brian P. VERIFIED CUSTOMER
It’s been over two weeks since my visit. I was told I would have an estimate on repairs for my vehicle within 4 days. My math might be off but 4 days passed long ago. I brought my vehicle in because I’m going to restore a truck from my youth. I was ready to spend quite a bit of money with someone I could trust. This is the third strike for Haselwood. Just because I don’t have a new car doesn’t mean I’m not a paying customer. This has been the worst customer service experience of my life and I work in customer service. Hope you are happy with the way you treat paying customers. Btw. My 1.5 hour service took 4 hours. Can you explain that to my employer. Then I didn’t even get a call or email.
6/21/2020
Bladimir S. VERIFIED CUSTOMER
Terrible TV programming in the wait room and why did it take over 2 hours for an oil change?
6/20/2020
Traci T. VERIFIED CUSTOMER
Michael was a great communicator...I felt understood and had follow-thru
6/20/2020
Alpha C. VERIFIED CUSTOMER
Very Good Service!
6/20/2020
Kelly O. VERIFIED CUSTOMER
Brian was Excellent along with Bret. You should be honored to have them.
Thank you
6/20/2020
Mark H. VERIFIED CUSTOMER
Busy & short handed but Brett did an excellent job with my service experience.