Richard was very professional, transparent, and communicated well.
1/21/2021
Dixi D. VERIFIED CUSTOMER
I think Richard is a wonderful addition to your team. He is so wonderful to work with. I have worked with him before, (I was emotionally overwhelmed, and started crying, and he handled everything to the best or ever better than he could have)
He is always wonderful with my Daughter. And as most parents, if you're good with their kids, you're great.
I enjoy working with Richard.
1/21/2021
Leona F. VERIFIED CUSTOMER
As always Richard is friendly and makes sure to inform you of all the needs of the vehicle
1/20/2021
Thomas W. VERIFIED CUSTOMER
Truc worked very hard. really took good care of us and answered my several questions. We were in good hands. Tom and Leslie Watkins
1/20/2021
Elizabeth B. VERIFIED CUSTOMER
Richard answered all my questions, especially those beyond the scope of the work I was in for. He was patient and kind, he is why I keep coming back to West Hills Kia for service.
1/20/2021
Rodney R. VERIFIED CUSTOMER
Awesome job!!
1/20/2021
Juanito O. VERIFIED CUSTOMER
Everything went very well
1/20/2021
Peter M. VERIFIED CUSTOMER
End-to-End Professional !
1/20/2021
Elizabeth K. VERIFIED CUSTOMER
My experience with Richard is always great! He always remembers me, even when it’s been a couple of months.
1/19/2021
Mark T. VERIFIED CUSTOMER
Truc did great. She was prompt, greeted me warmly, explained the service requirements and options, and quoted a reasonable expectation for
timing. Service was completed earlier than anticipated, and I was pleased to hear about additional service opportunities. Well done.
1/17/2021
Melia O. VERIFIED CUSTOMER
Larisa is a pleasure to work with. She has a natural ability to connect with customers and ensures that customers are provided quality service. She's my VIP POC.
1/17/2021
Shanna C. VERIFIED CUSTOMER
She was nice. I'm a little pissed about the expiration date of the package. I don't recall that.
1/17/2021
Dean B. VERIFIED CUSTOMER
The service that I received was good. The coffee coupons that were handed out as a courtesy coffee shops were closed even at other dealerships like Honda across the street and I really dislike that you guys took away the car washing with part of the service that used to be there as far as the help that I received today for what you guys did do it was great
1/17/2021
Donald I. VERIFIED CUSTOMER
Felt like I wasted 2 hours of my time to have warranty item denied. Didn’t appreciate comment that “I couldn’t prove I didn’t damage it, so not covered “.
1/17/2021
Michael B. VERIFIED CUSTOMER
When you quote a price for service you should include all known fees, i.e. Oil disposal fee. I was surprised the final bill was $10 more than quoted. Since I am no longer getting free oil changes I will most likely take my business elsewhere.
1/16/2021
Christine P. VERIFIED CUSTOMER
I love that kid, he’s super professional and courteous.