Fast and friendly service. I give every staff member an A+
1/28/2018
Carla W. VERIFIED CUSTOMER
Great service and very happy with all your services
1/28/2018
Phyllis H. VERIFIED CUSTOMER
Very professional.
Car was done ahead of schedule
1/28/2018
Brian H. VERIFIED CUSTOMER
Shane totally took care me, he should be commended for his great service!
1/27/2018
Sandra C. VERIFIED CUSTOMER
I am always pleased after leaving West Hills Kia! Richard Palmer was very helpful, personable and made me feel I am a valued customer. Hat's off to all of you at Kia...I love my car and the service you provide!
1/27/2018
Linda S. VERIFIED CUSTOMER
I was greeted quickly very personable young man got the service done quickly and was satisfied
1/27/2018
Bonnie L. VERIFIED CUSTOMER
They were very busy and it took longer than originally expected, but the workers kept me informed. They also forgot to put a new sticker on the windshield that will tell me when the next oil change should be. They are going to mail me one.
1/27/2018
Kristy R. VERIFIED CUSTOMER
Jeffrey Stanford has amazing customer service and delivery satisfaction skills that are above 5 stars!
1/26/2018
Lee K. VERIFIED CUSTOMER
Thanks
1/26/2018
Traci J. VERIFIED CUSTOMER
I'm always impressed with West Hills, but today went especially well. Mr. Stanford was professional yet friendly. And I made it to work on time.
1/26/2018
Arkkiah W. VERIFIED CUSTOMER
Great Service!
1/26/2018
Theresa S. VERIFIED CUSTOMER
I always have an exceptional customer service experience with Kia‘s service department.
1/26/2018
Shannon L. VERIFIED CUSTOMER
What an amazing service you provide. Made it very easy. Shane was attentive and an assets to your team.
Thank you Kia. This is why I have brought my family to you when they were in the market for a new car.
1/26/2018
Thomas P. VERIFIED CUSTOMER
They forgot to put a sticker in the windshield after oil service and forgot to give us a receipt as well but they are mailing them to us so it was handled quickly and correctly. We are satisfied with our experience.
1/26/2018
Janet B. VERIFIED CUSTOMER
Friendliest staff ever! Went back yesterday to pick up our plates, which a very friendly service man installed, also the rubber mats and cargo net we had purchased but weren't able to get when we bought the car. And, Colton, one of the salesmen we had met when Joshua sold us the car, answered all my phone/radio synch-up questions. Great experience. Janet B
1/25/2018
Eleanor D. VERIFIED CUSTOMER
Never met Shane Cameron took in my car and another delivered it. Everyone is friendly helpful and listen and check all my concerns No matter how trivial. I'm VERY impressed with the service dept
1/25/2018
Lyndee W. VERIFIED CUSTOMER
Just took too long but Cameron was great
1/25/2018
Janice E. VERIFIED CUSTOMER
Nice young man. Pleasant and helpful. Does a great job of explaining the service performed.
1/25/2018
Paul M. VERIFIED CUSTOMER
First off, we scheduled our appointment weeks ago for last Saturday. The only day that was available for either myself or my wife. Due to a problem with your system we had to reschedule that appointment, although we had a confirmation email. While my wife and son brought it in for service, they also had to pack up half his school supplies since he is home schooled and do the whole home school thing in your waiting area. She said that the service person was great, but there was a female employee there that accused my son of trying to start the cars in the lobby and addressed this to my wife extremely rudely. The service person later saps that this same woman was suppose to talk to my wife about something car related, but this conversation never happened. Funny that you sent this feedback form, because my wife was going to contact your company to express her anger about her visit anyways.
1/25/2018
Roberta C. VERIFIED CUSTOMER
The men that work here are the best. It is a joy to hear them enjoying each other and are so friendly to the people waiting.