Everything was handled with efficiency and accuracy. I was treated like family and everything was explained to me in detail. All of my questions were answers promptly.
5/11/2021
Jordan T. VERIFIED CUSTOMER
4 days in and there is another issue. Otherwise everything is great.
5/10/2021
Richard G. VERIFIED CUSTOMER
Everything went well and quicker than expected.
5/9/2021
Alec K. VERIFIED CUSTOMER
Great customer service.
5/9/2021
Amber S. VERIFIED CUSTOMER
Very friendly!
5/9/2021
Samantha A. VERIFIED CUSTOMER
Car sat out front for 45min and had to go up to the clerk to get my check out slip and keys to leave. The clerk had completely forgot about me.
5/9/2021
Brandy L. VERIFIED CUSTOMER
Very professional good humor made me feel welcomed thank you
5/8/2021
Maria I. VERIFIED CUSTOMER
Happy with the lady that the desk i believe her name was Lori, not happy with service discount being for afternoon appointments only, I spent almost 650 and at least I should have been notified when making appointment that afternoons had discount
5/8/2021
James C. VERIFIED CUSTOMER
Good communications,fast service
5/7/2021
Richard S. VERIFIED CUSTOMER
Truck is really good!!
5/7/2021
Cynthea P. VERIFIED CUSTOMER
After more than a month with repeat safety issue (airbag) rendering car unusable and three trips with assistance of second person to drop/pickup at dealer located opposite end of the county I am just preparing to pick up vehicle (hopefully fixed this time) for the third time. Labor charge was waived this final time but the costs of car rental for aonth, the extra trips in time and gas, and favors for rides across the county made this repair experience inconvenient, costly and frustrating. However, 5 stars for customer service from both service advisors I worked with.
5/7/2021
Janine D. VERIFIED CUSTOMER
I must admit I was quite worried about my visit to your dealership after the neglect to my car in the year of COVID but Alex put me right at ease and surprised me with the speed it all took place
5/7/2021
Rebecca B. VERIFIED CUSTOMER
Arranged needed transportation, found and fixed problem, done on time
5/6/2021
Hans F. VERIFIED CUSTOMER
All of the people were terrific, but there was some problem with the computer system that really slowed down the checkout process.
5/6/2021
Douglass F. VERIFIED CUSTOMER
Lori was great, but the place my car went to get the windshield replaced was not, my hud is not the same as it was, it is now distorted some and a slight double image, unless I raise my head to my roof or set the height of the hud all the way up bit then it is too high, and the mirrior was loose, I tightned it myself, but I was able to get two turns on the screw, it was very loose. Nothing bad about the Kia crew, you guys are great.
5/6/2021
Elizabeth B. VERIFIED CUSTOMER
We asked that the seat adjustment handle be reinstalled on the drivers seat and it wasn't done. We found it in the cup holder.
5/6/2021
Rolando E. VERIFIED CUSTOMER
Good service and I’m satisfied
5/4/2021
Wallace M. VERIFIED CUSTOMER
Quick, courteous service.
5/4/2021
Marvin N. VERIFIED CUSTOMER
We appreciate the level of service received and plan to keep having our Sorento serviced at Westhills Kia.
5/4/2021
Robert N. VERIFIED CUSTOMER
Alex was great, very helpful and knowledgeable! Bob Novak