Provided clear explanation of work done. Work completed in less than estimated time.
12/16/2020
John P. VERIFIED CUSTOMER
When I bought my car from you a few years ago I purchased 10 oil changes for it at the same time. Yesterday I went to get my scheduled appointment and was informed (for the first time...) that even though I still had more oil changes paid for,the "offer" had expired in October. That was when my 3 years was up. When I asked the woman who informed me of where it says that, she said its somewhere but she didn't know exactly where and said she could look it up when she was done helping some other customers. I asked her if I was going to be refunded the balance for the dis-honored oil changes I had paid for and she said no. My wife was with me when I bought the car and regular "servicing" and there was no mention of an expiration date. I went through all the paperwork I had from purchasing the car and there was nothing there about it.
So, is it really worth it to your business to scam people out of hundreds of dollars when your lack of foresight is going to cost you thousands down the road in repeat business? I know dealing with your business yesterday sure left a bad taste in my mouth. But it will be the last time.
12/16/2020
Jeffrey P. VERIFIED CUSTOMER
Always very happy working with Truc
12/13/2020
Patricia M. VERIFIED CUSTOMER
Everyone with whom I interacted were respectful and open. Three omissions that are not meant to include the people working in the Kia or Ford areas as follows. (1) It was not adequately explained to me why this Ford automobile was being serviced at the Kia sector. Fortunately the people at Ford were quite pleasant and helpful, but if I had received a reminder call, all of us could have avoided needless aggravation. (2) I am very disappointed that the individuals who sold me the automobile did not indicate to me that the brakes were at a three indicator. While I was apprised that Washington law permits cars with a number 3 brake status to be sold, if the sales staff had indicated that the brakes were a 3, I would have asked that such status be rectified before I bought the car. I bought the car in Bremerton specifically to support local employment and pay local taxes. I very easily could have found a reliable automobile elsewhere. (3) Communications between Ford and Kia can be cumbersome. Call centers can frequently slow down and confuse communications.
Thank you.
12/13/2020
Becky S. VERIFIED CUSTOMER
Always nice to go to KIA & Richard Palmer is the Best Service Guy!
12/13/2020
Gordon Y. VERIFIED CUSTOMER
Good as always!
12/12/2020
Tony S. VERIFIED CUSTOMER
Service was completed ahead of the quoted time. Check in technician (Truc Nguyen) was quick and courteous. Thank you
12/12/2020
William B. VERIFIED CUSTOMER
Good job, thx
12/12/2020
Derek E. VERIFIED CUSTOMER
Richard is a real pro
12/12/2020
Michael H. VERIFIED CUSTOMER
Truc gave me the 5 ? treatment. Outstanding customer services from her and a mechanic named Derek that came out to look at a problem I had with my Telluride.
12/12/2020
Anthony K. VERIFIED CUSTOMER
The service crew did an amazing job. The work was done quickly and was much appreciated!
12/12/2020
Kara S. VERIFIED CUSTOMER
Richard always takes care of me when I come in and I can count on him to be honest and expedient. I wouldn’t go anywhere else.
12/12/2020
John M. VERIFIED CUSTOMER
Professional, efficient,
A great troubleshooter
12/11/2020
Debra P. VERIFIED CUSTOMER
Donald was friendly, efficient, and courteous
12/11/2020
Dave T. VERIFIED CUSTOMER
The entire staff that we interacted with were very professional and friendly. Thanks. Merry Christmas.
12/11/2020
Leslie S. VERIFIED CUSTOMER
Truc is great and her co worker I believe his name is Rick make me feel part of the family.
12/11/2020
Desiree M. VERIFIED CUSTOMER
Truc was amazing, she got us in at 3:30, took great care of us, and checked up on us while we waited our car. She did wonderful one of the best experiences I've had at Kia.