I very much appreciated the care and consideration given to the service of my vehicle. Each time I have come in to have it serviced I was greeted and kept informed of the progress of all proceedings. All the staff conducted themselves professionally and I have recommended West Hills to many people who have admired the Telluride.
10/20/2020
William T. VERIFIED CUSTOMER
Drove 3 hours to be told I was just outside my warranty and would be charged $600 for something I just had them replace a little over a year ago. When scheduled appointment asked if I was still covered under warranty and said they couldn't tell me until I came in with my vehicle. Will no longer be using your service.
10/20/2020
Corinne C. VERIFIED CUSTOMER
Thank you so much for taking care of everything so fast! I am still very sad that a 2020 vehicle that I owe so much money on has already had to be worked on and scared for when my warranty is no longer in effect but you all took great car of us and my vehicle. Thank you for being such a great crew!
10/18/2020
Supriya K. VERIFIED CUSTOMER
Awesome easy socially distanced experience-
10/18/2020
David J. VERIFIED CUSTOMER
Truc was amazing!!! Very professional and personable. Explained the process completely as it was my first time with my new Kia. She has a wonderful personality and I would recommend your services due to her alone!
10/18/2020
Marie Z. VERIFIED CUSTOMER
Truc was warm, welcoming and knowledgeable. She made me feel comfortable and respected. Her knowledge of the service was thorough and understandable.
10/18/2020
Robert R. VERIFIED CUSTOMER
Thanks again Richard for taking care of my vehicle.
10/17/2020
Jenna K. VERIFIED CUSTOMER
Alway a pleasure getting my vehicle serviced.
Thanks!
10/17/2020
Desiree . VERIFIED CUSTOMER
Truc had excellent customer service! She greeted us immediately and was knowledgeable.
10/17/2020
Lois H. VERIFIED CUSTOMER
As usual Richard did a very very good job for me
He always has a great attitude and makes coming in to get my vehicle serviced completely enjoyable
He always has a great attitude and makes coming in to get my vehicle serviced completely enjoyable
He is completely professional and very very thorough
10/17/2020
Diane A. VERIFIED CUSTOMER
I’m glad I got Richard Palmer as my service tech. I gladly appreciate all that he does for me and my vehicle. Job well done Richard Palmer.
10/17/2020
Lawrence N. VERIFIED CUSTOMER
Very good customer relations skills.
10/16/2020
Sean Z. VERIFIED CUSTOMER
She was incredibly friendly and helpful. She was very clear about services, and offers. She made going through everything very easy and streamlined. Overall she was absolutely excellent and delightful.
10/16/2020
Dixi D. VERIFIED CUSTOMER
Richard was amazing. I mean amazing. I was trying to get the parts from Kia, for trew auto body to install because they had the van from an accident. And I could not pick them up, as it would void the warranty. I got a little upset. (was dealing with a lot, and I think that is the straw that broke the camals back), and talked with Richard, and instead of telling us we are sol, he offered to go get my van, bring it back, and get the parts from there installed. And then take it back to trew.
Well once he talked to them, they had already started the repairs. So he couldn't do that. Instead of leaving it alone, he called me back. Asked me to call him when the van was done at trew. He would go pick it up, and get his parts installed.
Called him on Thursday, at about 12:30pm. Told him my van was done at trew. He (or someone else) went and picked it up. And not only got it picked up, but got the work done at the dealership.
He called me at 4:30pm and said my van was done. We came and picked it up by 5:30.
Richard was amazing, and made me feel valued. I really appreciate it. He was wonderful. Thank you for having him in that position.
10/16/2020
Grace O. VERIFIED CUSTOMER
It was great! I’ve never made an appointment for my car on my own and I was nervous but Donald was super helpful and informative! Really satisfied with the service I got.
10/16/2020
Elizabeth A. VERIFIED CUSTOMER
Thank you Richard.....your the best!
10/16/2020
Wendy F. VERIFIED CUSTOMER
My service advisor was great. She took great care of me.
10/15/2020
Corinne C. VERIFIED CUSTOMER
My car is not fixed. All of my sensors came on again and I lost my power steering
I'm not sure what is going on but it is extremely dangerous. Everyone was so very helpful and kind though but my brand new 2020 car is not working already
10/15/2020
Jason S. VERIFIED CUSTOMER
Truc and Blake helped me take care of all my needs today
10/15/2020
Anita R. VERIFIED CUSTOMER
The guys at KIA are always friendly and courteous. Today was no different.
Thanks, guys!