Chris has made it second nature to go the extra mile. A real gwm to do business with.
8/27/2020
David R. VERIFIED CUSTOMER
I had an appointment set for 11 AM. I got to the dealership 10 minutes early. I was asked if I was going to stay and I said that I was because I did not have a rental car and confirmed with the service person that the service should take between an hour and an hour and a half. Two hours and 40 minutes later, I was told by the service person that they were getting my car in now and it should be much longer. I was shocked so I asked “how much longer is not much longer?“ I was told it shouldn’t be more than 45 minutes. The entire thing that was supposed to take an hour and a half maximum took around three hours. I should have been told immediately That my car was not being looked at, or at least within the first 30 minutes of my appointment time, not being left there with no information for over 2 1/2 hours.
8/26/2020
Edward B. VERIFIED CUSTOMER
Truc is very good at her job
8/26/2020
Mark J. VERIFIED CUSTOMER
Listened to my requests...all requests completed upon vehicle pickup.
8/26/2020
Sheila G. VERIFIED CUSTOMER
Excellent service and friendly helpful representative! Thank you
8/25/2020
Cheryl M. VERIFIED CUSTOMER
Christopher provided excellent service!
8/25/2020
Rodolfo M. VERIFIED CUSTOMER
As always great job by the team!!
8/23/2020
John H. VERIFIED CUSTOMER
Very friendly and professional. Great service
8/23/2020
Suzanne P. VERIFIED CUSTOMER
Eric was awesome. The maintenance was done well and in a timely manner
8/23/2020
Gabriel H. VERIFIED CUSTOMER
Thanks Chris! Appreciate your service!
8/22/2020
Gerald W. VERIFIED CUSTOMER
Truc was pleasant as well as thorough. I would feel confident that she will continue providing excellent service for my vehicle. Thanks very much Truc!
8/22/2020
Mitchell A. VERIFIED CUSTOMER
Chris was excellent. He is a keeper! Kept me informed all the way! Great customer service!! Thanks
8/22/2020
William A. VERIFIED CUSTOMER
We are so happy to have Richard assist us with our vehicle. In fact, we always request him! We can depend on him to meet our needs and his courteous, kind, friendly and efficient disposition is greatly welcomed! We look forward to seeing him when go to get our car serviced. Mahalo for Richard! ????????????
8/21/2020
Susan R. VERIFIED CUSTOMER
Chris always takes care of everything I need! Thank you!
8/21/2020
Byron H. VERIFIED CUSTOMER
We were told our car needs a new engine. We are well with in the requirements of the warranty completely covering it. We have brought our car in several times now and they keep telling us one more time, then they can fix it. Telling us it’s still fine to drive. This is ridiculous and risky especially during a pandemic. They should just be able to recognize a problem (that has obviously occurred with other kias) and do the right thing and get it fixed! Stop wasting everyone’s time and money and just replace it. Help keep us safe!
8/21/2020
Linda C. VERIFIED CUSTOMER
Truc did a great job of keeping us informed as our car went thru the maintenance process.
She is very personable and knowledgable.
8/21/2020
Christi . VERIFIED CUSTOMER
Mr. Palmer went above and beyond to make sure all of my questions were completely answered. He printed information for me on how-to update my maps and explained the process. Along with keeping me updated on my vehicle while in for an oil change. Mr. Palmer makes the personal connection with me as a customer that makes me feel valued and makes me want to remain a loyal customer. I highly recommend West Hills Kia because of that very service!!
8/21/2020
Cameron M. VERIFIED CUSTOMER
All Covid safety procedures were followed. The person helping me was polite and courteous.
8/21/2020
Jesse L. VERIFIED CUSTOMER
Best service ever ????
8/21/2020
Alesha A. VERIFIED CUSTOMER
HES THE BEST!!!!!
THANK YOU RICHARD FOR ALL THAT YOU DO!
alesha-