Efficient, accurate about time estimates. Richard was very helpful and professional, but with still a personal touch. Thank you!
4/16/2021
Amanda Z. VERIFIED CUSTOMER
Richard took thentime to make sure our appointment and rental were taken care of after they vanished from the system (not his fault). So far the car is running great. Will be back in at 1000 more miles for a check up. All in all so far so good.
4/16/2021
Donna C. VERIFIED CUSTOMER
Truc and the others at West Hills Kia are always friendly, pleasant, and professional.
4/16/2021
Rebecca W. VERIFIED CUSTOMER
He was so kind. Walked me out to the car when it was done and chatted with me. Makes a lot of difference to this old woman to have a young person be so attentive. Thank you, Christian! Now, go finish school! ???? B
4/15/2021
Patricia T. VERIFIED CUSTOMER
Richard Palmer is great at making my family feel welcomed ever time we walk into the doors of Kia. When you go to get your car serviced you don’t want to worry about your vehicle. You want to know that it’s taken care of and it will be in the best shape for your family. When my family drops off our vehicles whether it’s a Kia or not, Richard gets the job done with a smile. No matter what car my family gets, I will always take it to Kia and Richard is the first person I call. Thank you Richard for your hard work, from you’re warm welcome to the walk back out to my car every time.
4/15/2021
Amanda S. VERIFIED CUSTOMER
Richard Palmer’s existence illicits an overwhelming positive response when I bring my car in for service. He is next-level professional and courteous to me and to others as I have observed. Always providing exceptional customer service and is very knowledgeable, answering any questions I may have. Thank you Richard!
4/15/2021
Ray B. VERIFIED CUSTOMER
Richard always takes care of me, great service as always
4/15/2021
Richard D. VERIFIED CUSTOMER
Very professional, patient, and personable
4/15/2021
Kendall W. VERIFIED CUSTOMER
I used to come to you guys every 5k miles and haven't in a few years since I'm no longer a leased vehicle. Richard greeted me as if it only been since my last oil change. Wonderful customer service!
4/14/2021
James H. VERIFIED CUSTOMER
Kia is fortunate to have Richard as an employee. He is punctual, attentive, well spoken, kind, gives clear instructions and explanations. He even took the time to show me how to use something on the car I wasn't sure of. Richard put a positive spin on my day. Thanks Richard Palmer
4/14/2021
Gene D. VERIFIED CUSTOMER
Like always Richard has great customer service and very helpful I will always come to west hills Kia for a car and maintenance on my vehicle they are trustworthy and honest
4/14/2021
Barbara C. VERIFIED CUSTOMER
Great service!
4/14/2021
Eileen J. VERIFIED CUSTOMER
I came for an appointment and my name was not on the schedule. The appointment was set up by another representative to have a scratch fixed on my car caused during a maintenance service. That representative not only didn’t make note of the appointment but also neglected to make arrangements with the company that was to fix the scratch. I was not happy, having to plan on sitting the afternoon away since no rental was available. Chris however rose to the occasion and did his best to provide service and fix the problem. He salvaged the situation.
4/14/2021
Mollie M. VERIFIED CUSTOMER
It took a bit longer than expected, but was handled ok
4/14/2021
Allison R. VERIFIED CUSTOMER
Richard was attentive, friendly and prompt. Great service! Thanks!
4/13/2021
Anthony F. VERIFIED CUSTOMER
Richard is always amazing! He's knowledgeable and courteous.
4/13/2021
Virgina T. VERIFIED CUSTOMER
Great wash job and cleaning
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4/13/2021
Juliette B. VERIFIED CUSTOMER
Truck was friendly upon my arrival great customer service
4/11/2021
Amy R. VERIFIED CUSTOMER
Amazing experience as always at west hills! They are transparent and charge good prices! I needed my brakes replaced and was quoted $1100 at les schwab, west hills did it for under $700. I’ll forever trust these guys with my Kia Sportage!