Thank you for hiring someone like Richard. He really came through for my Dakota "refurb".
4/10/2021
Mary Jane. VERIFIED CUSTOMER
Recall work was completed in a timely manner. I don’t know what that entailed exactly. Staff was friendly.
4/10/2021
Lindsey G. VERIFIED CUSTOMER
Easy in and out! Friendly service. Truc was awesome!
4/10/2021
Curtis T. VERIFIED CUSTOMER
Thanks for your follow-up... It is truly appreciated
4/9/2021
Kyle J. VERIFIED CUSTOMER
Every respectful and kept me informed on status of the car. Very happy
4/9/2021
Patricia C. VERIFIED CUSTOMER
I just didn't like being offered a package service when I had specific things that I wanted done that wasn't even in that package. I know it's probably just the way things are done but it made me feel like I wasn't being understood.
4/9/2021
Pamela L. VERIFIED CUSTOMER
Chris was a true professional. I appreciate the honesty and all the explanation that Chris gave to me explaining all the aspects of my invoice.
4/9/2021
Brian P. VERIFIED CUSTOMER
Jay was great being the only one there he did great to make sure we were taken care of in a timely manner.
4/9/2021
John H. VERIFIED CUSTOMER
Excellent service. Thanks very much.
4/8/2021
Cynthia A. VERIFIED CUSTOMER
Christian was very helpful! He knew I was in a rush and took everything quickly while being nice to accommodate my needs.
4/8/2021
Rebecca B. VERIFIED CUSTOMER
Parts manager worked with service to figure out headlight problem. Service was completed on time but it seemed like my vehicle info wasn't readily available on computer like normal.
4/8/2021
Nancy W. VERIFIED CUSTOMER
He took good care of my car. He explained what they found and corrected, which all made sense.
All was professional....
4/8/2021
Marley N. VERIFIED CUSTOMER
Rich was very thorough and quick! Made my experience very easy
4/8/2021
Joanna H. VERIFIED CUSTOMER
The only reason I keep coming to your service center is because of service reps like Richard Palmer I have worked with him and Mathue Coulson Since I have owned the car. Richard has always gone above and beyond to make sure that I was taken care of and that things are done right . He has fantastic people skills , he lets you know that he really cares about you and how you feel about the service I’m receiving. I enjoy Richard he makes everything light hearted and assures you he will get it fixed. He’s the only one that I work with because I know my car and I will be taken care of.
4/7/2021
Patricia Y. VERIFIED CUSTOMER
Service was good and completed in one visit
4/7/2021
Denise W. VERIFIED CUSTOMER
I wasn’t contacted about my vehicle on Saturday. It was stressed to me that the Service Center closes at 4:00 pm. I called KIA service center at 3:00 pm. I wanted an update. I was told the manager would call me back. Did not hear from anyone. I didn’t expect to hear from anyone on Easter Sunday. Monday, my job required me to fly to Indianapolis. I called the service department from the airport to let them know that I would not be able to pick up my car on that day. Later that day, I received a message from Truc letting me know my car was ready for pick up. It was as if she never received any of the messages I sent to her.
Today, I picked my car up. I was very disappointed that my vehicle was not freshly washed and vacuumed! The KIA dealership in Renton, WA would always wash and vacuum my Optima when it was brought in.
4/7/2021
William O. VERIFIED CUSTOMER
Took over 3 and a half hours for a oil change and to get my tire patched up. Not once did the service manager give me any updates or even try and communicate with me about my vehicle. When arriving it took 10 minutes for anyone to come get me(was not the service manager). I saw many times when a customer was waiting for him and he would be gone for 5-10 minutes at a time sometimes longer
4/6/2021
Justin T. VERIFIED CUSTOMER
Everything went smoothly
4/6/2021
Susan L. VERIFIED CUSTOMER
Scheduled for Saturday. 4 pm and NO contact until I call and find I will not have a vehicle until maybe Monday? Easter weekend! All I ask is a phone call update so I can make plans. This is the first time I have been very disappointed with the service at KIA. Hope it doesn't happen again!
4/6/2021
Audrey R. VERIFIED CUSTOMER
Unable to fulfill basic request when assured repeatedly that service department was able to