West Hills Kia Auto Repair Service Center

Eric took care of me while my car was being serviced.

Payton was extremely kind and helpful. Answered every question I had and called me with updates on the services my vehicle needed. Grade: A+

Job well done and did not take to long.

Very professional. Knows what to do and gets it done in the most efficient way possible.

service was excellent.

I got concerned when I didn’t get a text reminder for my oil change I booked 3 days prior. When I called in, the gal explained having problems with the online booking, and she booked me for a 3pm since my 2pm was gone. But although she felt confident I could still come in around 2pm and not wait long, I was hesitant Incase I couldn’t. My confidence already shaken with the loss of my initial booking. The day prior, hubby offered to wash my car a few time , but I declined because I’d scheduled an oil change and it came with a courtesy car wash. After we arrived, we saw the signs apologizing for the temporary discontinued car wash. Was the staff great despite these issues? Absolutely! And I very much appreciate their kindness and efforts towards great customer service. I just feel a little leery of trust now when it comes to booking an appointment and my expectations of what service will or won’t come with my oil change. Gig Harbor is closer and far more convenient to me. I go there when you’re too booked to get me in without a week’s notice. I prefer you , but not if I’m going to wonder how my experience will go.

Payton was professional, knowledgeable, and kind

He met me right at the door. Told me when the vehicle would be done. When it took a little longer, he went in and hurried them up. Appreciate the effort

Great service and friendly staff

I didn’t get the car wash voucher but I don’t know if that is still offered but that is completely okay, not a big deal. Service was super!

Truc was wonderful. She managed to get my car out of service a hour earlier then estimated and found me over 100 off my service with points I didn't know I had. Your team makes me like family. This is why I keep coming back. Thank you.

livery satisfied

Chris was awesome as usual! Always have an excellent experience.

I brought my vehicle back in August to get a warranty service and was told the part would be ordered. I finally came in November and the part still wasn't ordered. I was told it would be order at that time. I called back in January and was told I would get a call back and never received one. I finally called back in February and spoke with the parts manager, which finally got the part in. Once I picked my car up from service there was no floor mats and the free car wash was thrown on the floor under my seat. I've been a loyal customer, purchased many cars at west hill, and felt unimportant, to say the least. In fact, I've felt more like a number and less like a customer for the last 3 cars I've purchased...really declining customer experiences. I still have issues not addressed from when I purchased the vehicle and was told...well you have to go to Nissan and work with them to figure out the radio. Maybe, somebody could have done the leg work and contacted Nissan for me, since I obtained the warranty from West Hills KIA and not an unaffiliated business, with little instruction on what to do. This vehicle has been a cycle of problems and luckily I got the warranty. However, I feel like it's been a chore to get that warranty work addressed. Is it because I'm not paying out of pocket for these repairs? I used to love the service team but apparently the feeling wasn't mutual. It will be a pretty significant feat to win me back as a customer. I would encourage you to look at my vehicle purchase history and repair work history with West Hills as a whole, to determine what kind of loyal customer you are choosing to part ways with. Please, get back to the KIA that I used to know. Lastly, West Hills has made a significant decline and really is losing sight of the importance of what makes a business successful...the customers, especially the loyal ones. In my experience, the problem starts with leadership and is contagious amongst all employees. Its showing. Please contact me as I would like to speak with somebody that can make a difference.

He was great!

I was just c curious if you guys quit vacuuming out the vehicles? Last twotimes this was not done

Payton did great!! He periodically checked on me to see if I was in need of anything and I appreciated that. Everyone is always friendly..Thank you.

Chris Mossman was very personable and genuine in his interactions which I appreciate. I was a little perturbed that when my timing chains were replaced a few weeks ago that they didn't ensure all connections were completely secure and had to fix it today. They also didn't reset my oil change mileage but Chris made sure my concerns were taken care of. While his customer service was above and beyond I don't have as much faith in the mechanics and will likely have my vehicle serviced elsewhere.

Always friendly, fast service. We were shown a new car too! No deal! Nice car though

I asked to get my used wiper blades back. I did not get them back. I was disappointed about that.