Efficient, polite and competant customer service rep. Work was on time and as promised.
2/19/2020
John M. VERIFIED CUSTOMER
Outstanding service. Great attention to detail.
2/16/2020
Darren S. VERIFIED CUSTOMER
Richard was great. Absolutely no complaints. He wasn't in when my car had to be picked up on Saturday.
I was a bit rushed because they told me they were done with my car 10 minutes before everyone closed but other than that the service was excellent.
Thank you for doing a great job and keeping up on your communication. I really appreciate you all.
2/16/2020
Richard W. VERIFIED CUSTOMER
Good job ????
2/16/2020
Frank S. VERIFIED CUSTOMER
In October I purchased a cabin air filter with my oil change, first one since buying the car new. I mentioned this to the service tech, who then verified it in the system, and he said he would make a note of it. When I picked the car up next day, the cabin filter had been replaced and I was billed for it. The same thing occurred at WH Dodge when my truck was in for the same service. Not very pleased when I, the customer, is not listened to.
2/16/2020
Luda R. VERIFIED CUSTOMER
Richard is a delight?
2/15/2020
Kathleen M. VERIFIED CUSTOMER
Truc was very helpful and very nice lady.
Good customer service.. Asset to your dealership.
2/15/2020
Amanda S. VERIFIED CUSTOMER
Love Truc! She makes my experience A+ EVERY SINGLE TIME.
2/15/2020
Cary F. VERIFIED CUSTOMER
I appreciated Richard's genuine concern for my satisfaction. He has provided you with a customer that will recommend West Hills KIA, especially your service department. I'm grateful that he was as friendly as he was professional.
2/14/2020
Heather C. VERIFIED CUSTOMER
Yes, but kinda??.. the noise wasn’t diagnosed so I’m just gonna have to wait to see if it get worse.. but the guys did what they could to this point. I’ll be listening for any changes cause if it gets worse, it will have to be fixed!!
2/14/2020
Justice S. VERIFIED CUSTOMER
Truc was a very friendly service writer. She very communicative in helping me with my service.
2/14/2020
Claud C. VERIFIED CUSTOMER
He was cheerful, courteous and quick. Thank you very much!
2/14/2020
Baylee K. VERIFIED CUSTOMER
I came to my appointment and I was still seen the moment I arrived and ended up leaving before my original appointment time! I love coming here for my oil change. Everyone is friendly! Thanks Chris!
2/14/2020
Jonathan K. VERIFIED CUSTOMER
Christopher is always so helpful and kind, he goes above and beyond. I am always happy with the service I get at West Hills KIA, thank you!
2/14/2020
Robert E. VERIFIED CUSTOMER
I always love the how I’m treated as family when I come I’m very great full to be a customer of KIA
2/13/2020
Robert F. VERIFIED CUSTOMER
Mr. Mossman is a pleasure to coordinate with when my Kia is serviced. He's courteous, helpful, friendly, respectful, etc. I look forward to seeing him when my Kia is being serviced.
Note: When I returned to my home and double checked oil level I noticed that when mechanic checked battery capacity he didn't snap positive terminal cover back into place. Positive terminal and fuses were left exposed.
2/13/2020
Angela L. VERIFIED CUSTOMER
I forgot to ask the wonderful moustached man to try to fix my Bluetooth pairing in my car-next time!!! Thank you!
2/13/2020
William W. VERIFIED CUSTOMER
Great customer service!
2/13/2020
Matthew T. VERIFIED CUSTOMER
Christian was very polite and attentive to my needs in getting my vehicle repaired.
2/12/2020
Helen H. VERIFIED CUSTOMER
I was scheduled quickly, greeted warmly, advised intelligently and honestly, offered choices and hospitality, and my car was done faster than promised and is running and stopping beautifully. Thank you!