My first visit to the service department for an oil change. Was greeted and very well taken care of during my wait. Enjoyed a complimentary mocha and had a nice friendly conversation with the service manager. Upon my departure, was given my paperwork, keys and overview of my service. Was told that my car had been vacuumed and was given a free car wash voucher. As I drove away, I looked around and saw that no vacuuming had been done. I understand i this is a complimentary gesture, but was disappointed, nonetheless. Guess I should have gone back, but didn’t. Next time ??
12/4/2019
David C. VERIFIED CUSTOMER
Chris Mossman has always been very good to us.I would give Chris a 10 for his great customer service and professionalism.
12/4/2019
Karen E. VERIFIED CUSTOMER
I had no problems
12/4/2019
Richard K. VERIFIED CUSTOMER
really appreciated getting the part installed while I waited as opposed to having to leave the vehicle and come back later.
12/3/2019
Crystal O. VERIFIED CUSTOMER
It was a wonderful experience. In was in and out quickly and treated very warmly while there.
12/3/2019
Stephen G. VERIFIED CUSTOMER
Met me before I even got in the door. Great service and friendly people.
12/3/2019
Michael S. VERIFIED CUSTOMER
Matt provided excellent customer service
12/1/2019
Beverly S. VERIFIED CUSTOMER
He’s very friendly and answered all my questions
12/1/2019
Beverly S. VERIFIED CUSTOMER
He’s very friendly and answered all my questions
12/1/2019
Diane T. VERIFIED CUSTOMER
Fantastic customer service!!!
12/1/2019
Ray B. VERIFIED CUSTOMER
The service was fast and great people, thats why I take my vehicle to Kia
12/1/2019
Michelle S. VERIFIED CUSTOMER
Chris customer service was great. Today I went to try out a a car while waiting for my oil change to be done and he tracked me down to get some information from me. He did a awesome job with me today. Thank you!
12/1/2019
George S. VERIFIED CUSTOMER
Everything about the Ford service was perfect
12/1/2019
Janet E. VERIFIED CUSTOMER
Good service. As always. Friendly, helpful staff. Thanks, Janet
11/30/2019
Jacqueline C. VERIFIED CUSTOMER
Chris is always very attentive & helpful. I feel like he cares about me, not only as a customer, but as a person too.
11/30/2019
Andrew K. VERIFIED CUSTOMER
100
11/30/2019
Charlie B. VERIFIED CUSTOMER
I had a reservation at 1 I did not leave there till almost 3 just for oil change that's unacceptable and it's really hard to get a reservation because you always packed and then when you get there and takes them over 2 hours for oil change that's not the service someone want to tack on when I travel from Tacoma unacceptable unprofessional. I will add that the service young lady was very professional and very apologetic but it did not help that it took that long for my oil change and it even vacuum that well in the car what kind of service is this unacceptable.
11/30/2019
Margarita K. VERIFIED CUSTOMER
Teuc was very helpful and explained things clearly without pressure.
11/29/2019
Wendy D. VERIFIED CUSTOMER
Thanks for checking the transmission - the software update took care of that pesky jerking problem!
11/28/2019
Dianne A. VERIFIED CUSTOMER
Chris was vacuuming my car when I arrived to pick it up. Great personalized service.
Thank you,
Dianne