100% satisfied. I can take my truck anywhere to get the oil changed but the dedication to service from Richard is why I come back to West Hills KIA. Matt has something special working with the service staff as well as with the techs. Ten is a top notch tech who will go places if he decides to stay with the automotive industry. Thank ya out for taking care of me and my truck and I look forward to being art of the Haselwood Autoplex family for many years to come.
11/12/2019
Amy F. VERIFIED CUSTOMER
Unfortunately, the items that I’d received a phone call about last month to say that they were ready to install (items “owed” at purchase of my Niro EV, which I *adore*!) were in fact not available when I arrived for my appointment this afternoon. Not at all through the fault of the service advisor, but it was disappointing to make a 60-mile round trip and not be able to complete the installation. Truc was great, and very apologetic about the situation, even though it wasn’t her fault in any way.
I made the appointment online last week, so it would have been good if someone had confirmed that the equipment I referenced in my appointment request was, in fact, available, but at the end of the day, people are human. As I said today to another service staffer, if this is the worst thing to happen all day, it’s been a pretty good day. When everything is in stock, hopefully in a week or so, I’ll return to complete the job. Thx, and make more EVs!!
11/12/2019
Teresa R. VERIFIED CUSTOMER
She was great. Happy to see you're hiring more women.
11/12/2019
Christi . VERIFIED CUSTOMER
Mr. Palmer went above and beyond with customer service.!!
11/12/2019
Kristine W. VERIFIED CUSTOMER
Richard always does an excellent job when I bring my car in!
11/11/2019
Susan R. VERIFIED CUSTOMER
Chris goes above and beyond to offer the best customer service!
11/10/2019
Don L. VERIFIED CUSTOMER
Customer service was great.
Everyone was courteous and gave me great advice.
I am excited to go back and get my oil change knowing it will be done by a professional.
11/9/2019
Deborah S. VERIFIED CUSTOMER
It took an hour and 45 minutes for my oil change. I felt that was way too long to complete the task.
11/9/2019
Tina G. VERIFIED CUSTOMER
Excellent customer service everytime I come in for my oil change. He always makes sure I have a good experience
11/9/2019
Angel L. VERIFIED CUSTOMER
Real attentive and knowledgeable about her job. Shes awesome !
11/9/2019
Bethany R. VERIFIED CUSTOMER
Richard was thorough and very professional. Great experience!
11/8/2019
Amanda S. VERIFIED CUSTOMER
Working with Truc has been one of the best customer experiences I have had. She listened to my concerns and helped resolve an issue that could have had a very serious impact on my daily life. I drive my car every day, going to and from work, ferrying my kids to and from school and activities, living my busy life. Her professional assessment and subsequent further assistance gave me 100% confidence in West Hills Kia as my sole service provider for my Kia. She is a true asset to your team and I am looking forward to conducting further business at this location in part because of her courteously professional and knowledgeable assistance. Thank you Truc! Thank you West Hills Kia for providing the best team possible for my exceptional customer experience.
11/8/2019
Jennifer J. VERIFIED CUSTOMER
Richard was very kind and helpful. He made sure we were taken care of while we waited in the lobby. He’s a great guy with a great personality.
11/8/2019
Jennifer B. VERIFIED CUSTOMER
As we were confused about the servicing of our vehicle, it was good to have so much help in getting our questions answered. Our service rep was extremely friendly and helpful. We were made comfortable and our wait time was shortened by the prompt service.
11/8/2019
Nancy H. VERIFIED CUSTOMER
As always your service was great. I appreciate the help. Your people are great. They go above and beyond. Thanks.
11/8/2019
Kim W. VERIFIED CUSTOMER
Always get excellent service when I have to go in for anything. Nice to know when I have to go in for any kind of service that it goes so smoothly and the people are always so helpful and nice
11/7/2019
Julie B. VERIFIED CUSTOMER
Chris was quick, let me know when my car would be ready, and it was! Always a good experience at WH Kia.