We have worked with Richard for over four years. He is a big reason why we are satisfied Kia customers. Employees like him reflect positively on the entire organization.Thank you.
9/28/2019
Michael D. VERIFIED CUSTOMER
Received notification that vehicle was ready. When I went to pick up vehicle they had not rotated tires as they said they were going to. Had to wait for them to complete that once I showed up for the vehicle. They completed it in a timely manner but should have been completed initially. Also was told they put 5w-20 oil in the vehicle when it calls for 5w-30. I told them that it needed 5w-30 and got a prompt reply of "Kia recommends 5w-20". I responded stating the owner's manual says 5 30 and the cap says 5 30. He then checked with the technician who said he put 5 30 in...still not sure if I believe it. Point is....a service writer shouldn't be giving false information to customers when they don't know what the actual answer is....don't just say "Kia recommends 5-20 when you really don't know and then get corrected by the customer and the tech that worked on the car. Also complete everything on the vehicle you stated you would prior to telling the customer their vehicle is ready instead of wasting their time. Thank you
9/28/2019
Noah D. VERIFIED CUSTOMER
Chris was very helpful and professional.
9/28/2019
Tony S. VERIFIED CUSTOMER
I am very happy with the service and particularly Mr. Palmer. The diagnostics revealed the break switch was faulty even though it was relatively new. Unfortunately, the original concern was that the “ECS OFF” light on the dashboard had come on. This was the third attempt to correct the problem, and it had been suggested the last time I was in the ABS module needed replacement. However, between this visit and the last one, I had taken my vehicle into a local mechanic I’ve used for years for routine service. I mentioned the “ESC” issue, he ran a diagnostic which indicated a faulty break switch which, I understood, could also cause the warning light problem. Today your mechanic confirmed a faulty break switch and replaced it. Unfortunately, about 5-7 minutes after leaving the service department, the “ECS OFF” light came back on. I would very much like to replace the ABS module as the safety considerations concerns me but we are retired with limited income and I cannot afford the estimated $1200 repair at this time.
Thank you for your professional and courteous service. It was truly a pleasure dealing with your people, especially Me. Palmer.
Kind regards,
Tony S
9/28/2019
Linda S. VERIFIED CUSTOMER
You guys are the best!
9/27/2019
John M. VERIFIED CUSTOMER
Professional. Great attention to detail
9/27/2019
Charles G. VERIFIED CUSTOMER
Richard has always taken great care of us and the same goes for for Mat Wright. We have and will be doing business with your company. Thanks Charles and Brenda Gonzales
9/27/2019
Christy M. VERIFIED CUSTOMER
Super kind and very fast!
Thank you
9/27/2019
Vincent D. VERIFIED CUSTOMER
They were amazing as ALWAYS!
when we go in for maintenance I don’t feel stressed out because they always take care of us so well. Christopher was very kind and answered all our questions they also finished maintenance before the estimated time. Which was really nice! He is definitely a great fit always follows up when he says he’s going to and makes sure we are taken care while we wait.
9/26/2019
Michael W. VERIFIED CUSTOMER
Richard was very professional and courteous. He made the whole process very pleasant.
9/25/2019
Tony S. VERIFIED CUSTOMER
Your team does an excellent job at customer service! Robert is especially attuned to the customers and is very good at articulating what the findings and activities of the mechanics in clear language with the customers . In viewing him responding to myself as well as others less mechanically inclined, he provides a casual, professional land excellent bridge between the mechanic and the customers.
9/25/2019
Peter S. VERIFIED CUSTOMER
Everything was quick and smooth!
9/25/2019
Patti M. VERIFIED CUSTOMER
Richard was very kind and efficient. He took care to make sure we understood the problem and were satisfied with the results. . Thank you, Richard.
9/25/2019
Loretta H. VERIFIED CUSTOMER
Great customer service, thanks Richard!
9/24/2019
Rodger B. VERIFIED CUSTOMER
Chris has taken care of my car issues way beyond my expectations.
9/23/2019
Scott R. VERIFIED CUSTOMER
THANK YOU...
9/23/2019
David M. VERIFIED CUSTOMER
Christopher Mossman gave me excellent and very professional service you need to give him a bonus I mean it
9/22/2019
Kari J. VERIFIED CUSTOMER
Richard was awesome and Kia is amazing. I couldn’t be happier
9/22/2019
Michael W. VERIFIED CUSTOMER
Everything went smoothly and I was out of there faster than promised. Teresa was very helpful and informative as well. Thank you.
9/22/2019
Stella M. VERIFIED CUSTOMER
I still think it's unbelievable that some vehicles were not equipped with Jack's and spare tires. Very glad we did not need those during 3 trips across country