Matt was terrific! Matt was polite, personable, and professional! It is always a pleasure doing business at West Hills Kia!
8/25/2019
Paula S. VERIFIED CUSTOMER
Chris was extremely helpful. Probably the best customer service I have ever received. He was patient and kind and understanding of the stress of having an engine replaced. He always answered my calls even when I checked in every two hours the first week. He went above and beyond dealing with the warranty company. He found a solution quickly and efficiently every time a problem arrived. I was pleasantly surprised to get my car back early and in much better condition then it was received in. In summary I will not be taking my car to be serviced anywhere other than West Hills Kia.
8/25/2019
Laura L. VERIFIED CUSTOMER
Excellent service as always!
8/24/2019
Sana S. VERIFIED CUSTOMER
Chris epitomized outstanding customer service. Thanks a million
8/24/2019
Claud C. VERIFIED CUSTOMER
Christopher met me at the car before I even opened the door. He was cheerful, helpful and extremely knowledgeable. He made it a very pleasant experience.
8/24/2019
Peg C. VERIFIED CUSTOMER
Chris is very accommodating. Unfortunately the person doing the inspection did not notice I needed a brake light. Chris made them fix it at no charge.
8/24/2019
Shanna C. VERIFIED CUSTOMER
The guy helping me was awesome. He was caring and kind. He checked in with me a few times just to make sure I was comfortable. When I got home, I noticed the service tech left oil or grease all over the side of my car. I had it washed right before my oil change, and I checked it after the wash, so I know it wasn't there. This is the first time I have experienced this issue. Again, the guy at the desk was great and is every time I come in. 8t wss just disappointing to find that when I got home.
8/24/2019
Maria I. VERIFIED CUSTOMER
I had to keep calling to schedule appointment and one of the parts is on back order so now I have to bring car back when they get it
8/23/2019
Ray W. VERIFIED CUSTOMER
Rick was and has always been great to work with, I would recommend him to all friends and family. Thanks
8/23/2019
Russel S. VERIFIED CUSTOMER
Theeeeee BEST!!!!! ALWAYS receive the best service ????????
8/22/2019
Carol S. VERIFIED CUSTOMER
Chris was very pleasant to deal with. He greeted me at my car and walked me back to car when it was done.
I was there for an LOF and also to have someone look at the old pine needles stuck under both sides of the hatchback, under the metal plates. I was unhappy that it was not a warranty item since it seemed like a design flaw to me. Chris spoke to the Service Manager about my concerns. Matt Wright, the service manager, had the pine needles cleaned out at no charge. I was very impressed that he went above and beyond to make sure I was a happy customer. ????????
My car was ready on time and had been thoroughly vacuumed. To top off the great experience, I was given a coupon for a free car wash.
All in all, I was very happy with the excellent service.
8/22/2019
Barbara E. VERIFIED CUSTOMER
ok
8/22/2019
Sharon N. VERIFIED CUSTOMER
I always appreciate the above and beyond service Matt provides.
8/21/2019
Janet W. VERIFIED CUSTOMER
Have a good day Janet
8/21/2019
Kevin E. VERIFIED CUSTOMER
As always GREAT CUSTOMER SERVICE!
8/21/2019
Lacee N. VERIFIED CUSTOMER
Took longer than it should have and the communication on Matt's part was poor. I was having to reach out to him for updates or he would call me at the very end of the day. Problem did get fixed, still happening. Called 4 times yesterday with no call back.
8/20/2019
Beverly B. VERIFIED CUSTOMER
Done in less time than predicted. Very satisfied.
8/20/2019
Raya P. VERIFIED CUSTOMER
He was absolutely helpful! It was absolutely great talking with him and I had a great experience at this location! Will return!!
8/20/2019
Susan V. VERIFIED CUSTOMER
He always listens to my concerns.
8/20/2019
Desiree B. VERIFIED CUSTOMER
Christian was friendly and professional. I asked for a refund since the coupon I had wasn’t applied. He made sure to make this happen. He walked me to my vehicle to make sure everything was taken out.