West Hills Honda Auto Repair Service

Well done work friendly and polite

He was more calm than I was, he did a great job.

First of all your music is simply not appropriate for a business venue. Second. When you bring in your car for the 45000 mile check up you need to advise the client this is the basic cost today for this service. Also what I asked to be taken care of. Was not. Something so simple as to clean out between the front seats. Thank you Tim for taking care of that.

Brett explained everything in detail to me. He asked if I knew about the 5% discount for seniors - I did not and really appreciated saving that money.

This was one of my most satisfying visits to the shop

Austin was very helpful and kept me in the loop with everything that was going on with my car. 10/10 :)

James was awesome and took great care of us. He went above and beyond to try to pinpoint the issue we brought to his attention. Thanks so much!

It was awesome to have the estimates emailed for review. Great communication!

Please don't contact us. Each time my husband brings the car in he is told it will take so long. In each case with having made an appointment it's at least twice as long or longer. It's annoying.

Appreciated his honesty, timely and clear communication. He made sound recommendations in my best interest. Outstanding customer service.

Great job and lots of good info

The belts are squieing loundly will call Friday if it keeps happening don't want the belts to brake

Very detailed in covering what was done an why certain things were not needed yet, saving us money.

Brett was very helpful-thanks!

Everyone was super nice, and very helpful!

Really appreciate your COVID-19 precautions. I felt like you took good care of me.

Give COVID 19 related instructions for vehicle drop-off/pick-up during appointment/follow-up phone calls. Other than that I am satisfied.

He rocked. What a advisor, first class service from him.

This negative review has nothing to do with the nice guy who took my payment and went over the paperwork with me, it is 100% a reflection of the poor training and lack of communication between departments. I purchased my vehicle from Honda of Fife, because my family has been buying cars from them for years, and their customer service goes above and beyond what’s expected. Since I work in kitsap county, I thought it would be more convenient to see West Hills for my routine oil changes. I had my oil changed back in February of 2020. Service was great. I don’t care about the free car wash They don’t offer anymore as I have an unlimited pass elsewhere. No vacuuming out? Not that big of a deal when paying just for an oil change. The aforementioned wouldn’t even be worth mentioning had I not been price gouged for a routine oil change though. When I called to make the appointment, I asked if it was the same price as what I had previously been paying ($59). I was told yes. After getting there and waiting for the line of cars to move through the service station, I’m handed the form to initial what I’m having done, and I was shocked to see that the price now was $89. I asked why, was told “they don’t make the rules”. Okay, I can understand that, but no one knew why... I was already there, and this was the only time I could get my oil changed due to my work schedule. I already took off two hours from work just to be able to get it done in the first place, so there was zero point in just driving away. I was already out the extra money from taking off work, and wasn’t about to have to reschedule another one but I wish I had honestly. Honda of fife literally tells you the price of the requested service before they even take your appointment to make sure you’re okay with it. They also haven’t raised their prices at all. After asking for my previous invoice to be printed I noticed where the price increased. All of it was labor charges. I know damn well you’re not paying those guys double what you were before to do oil changes. What a disheartening experience. While I can appreciate businesses needing to recoup losses due to Covid closures, you weren’t closed...Everyone has taken a loss from the current pandemic situation and it’s a shame I won’t be returning again. Had I not been mislead about the price of a simple oil change I would have paid for the filters to be replaced right then when I was told they were dirty. I’d rather pay the toll, and drive all the way to Honda of Fife to get anything done my car needs, than to come back to West Hills. Again, this isn’t a reflection on the human interaction I had, or in regards to any particular person working at west hills, just my feedback on why I will NEVER be coming back.

Ricky kept me in the loop. Explained everything that needed doing then explained e everything that was done. Also explained what was needed.