Thanks, Rick, for great follow thru on the service for our Ridgeline. Lynda
7/3/2020
Lynne G. VERIFIED CUSTOMER
Brett Maddux...made us understand the need to have the work we had done.We feel our car is now safe and had the preventive work done that will prevent a larger bill later.
7/3/2020
Chelsea G. VERIFIED CUSTOMER
I showed up a little early for my appointment at 3:50 (4pm). Both lanes had cars in them so I pulled in behind one. A Honda employee got in to the front vehicle on the other side and pulled it forward. Shortly after another car pulled in to the front position on the other side. The service tech helped the car in front of me and then went over to the other car that pulled in 5 minutes after I did. I was not helped until 4:27.
The slow service isn't the first time this has happened. It feels more of a pain to make an appointment and come in and wait to be helped than it would at Valvoline or Oil Can Henry's. When my oil package that I purchased when I bought my car is up, I don't think I will be renewing for another oil change package.
The Honda employee was very nice, but I think there needs to be more employees in your service dept that can check cars in as they come in, instead of having them wait 30+ minutes.
7/3/2020
Danielle P. VERIFIED CUSTOMER
Great!
7/3/2020
Guy S. VERIFIED CUSTOMER
Wait was a little long, understaffed
7/2/2020
Jose C. VERIFIED CUSTOMER
Received wrong information about warranty on parts and labor for the work that was done. Also not clear on status of timing chain and coolant and transmission fluid. If someone will call to ask, please have the colored multi point inspection sheet available.
7/2/2020
Michael C. VERIFIED CUSTOMER
Great job
7/2/2020
John G. VERIFIED CUSTOMER
Thank you for taking all necessary health & safety requirements during this unprecedented time in addition to the good car service
7/2/2020
Allison H. VERIFIED CUSTOMER
Great service!
7/2/2020
Karen C. VERIFIED CUSTOMER
Thank you Austin.
7/2/2020
Jennifer H. VERIFIED CUSTOMER
Thanks
7/2/2020
James F. VERIFIED CUSTOMER
Austin was very personable and efficient.
He did a great job.
7/2/2020
Aaron C. VERIFIED CUSTOMER
Patrick was very helpful
Thank you
7/2/2020
Anna L. VERIFIED CUSTOMER
You charged $260 for a $20 gas cap. If I had gone anywhere else, they would have just ran the diagnostics for free and sold me a gas cap. Definitely going elsewhere for help with the vehicle. Also we had just purchased it from you a couple months ago. Honestly felt like a rip off.
7/1/2020
Jill B. VERIFIED CUSTOMER
Great service from all your staff today
7/1/2020
David L. VERIFIED CUSTOMER
They scheduled us for routine oil change and recall service. Upon arrival we were told they didn't have the parts for the recall service. With all the emails and text messages why didn't you inform us so we would not have made arrangements to be picked up and just waited there. How inconsiderate. The service that was performed we were highly satisfied.
7/1/2020
Virginia H. VERIFIED CUSTOMER
He gave me an accurate estimate of time. Explained future expenses so I can prepare
7/1/2020
Thomas W. VERIFIED CUSTOMER
Everyone was very professional.
7/1/2020
Carol R. VERIFIED CUSTOMER
Very courteous. Thank you.
7/1/2020
Robert M. VERIFIED CUSTOMER
Cameron was very helpful and responsive and answered all my questions-we appreciate his excellent, personalized service!