Excellent experience! I do have to admit I will be mighty glad when I can have my car clean after service. It just didn’t look right having three exterior accessories added, and the van was dirty afterward because they weren’t doing the cleaning at this time
6/12/2020
Carla R. VERIFIED CUSTOMER
Good job
6/12/2020
Brandon A. VERIFIED CUSTOMER
Got the car home, same engine light came on after 15 miles driven. Will take back tomorrow. Staff awesome though
6/12/2020
Thomas R. VERIFIED CUSTOMER
Energetic and professional
6/12/2020
Paul M. VERIFIED CUSTOMER
Always appreciate the great care and service. It was consistent like usual in spite of the pandemic adjustments. Keep up the good work.
6/12/2020
Shawn C. VERIFIED CUSTOMER
Austin was great and I will continue to goto west Hills honda for service
6/12/2020
Jennifer L. VERIFIED CUSTOMER
Very professional, thank you
6/11/2020
Richcia L. VERIFIED CUSTOMER
Very friendly helpful staff! Answered all my questions in a timely manner.
6/11/2020
**** A. VERIFIED CUSTOMER
Great service ! Finished as estimated,
6/11/2020
Valerie F. VERIFIED CUSTOMER
They did a great job in a timely manner! I will definitely be coming back to service my vehicle.
6/11/2020
Autumn B. VERIFIED CUSTOMER
I totally meant to hit yes!!!!
6/11/2020
Donald H. VERIFIED CUSTOMER
Great service advisor, very knowledgable
6/11/2020
Natalia C. VERIFIED CUSTOMER
Articulated well with diagnosis and was very good natured. Solved my Bluetooth connection problem and code error that my van was throwing. Truly satisfied with thd service.
6/10/2020
Cathy R. VERIFIED CUSTOMER
Good service!
6/10/2020
Amber L. VERIFIED CUSTOMER
Came straight home, never drove the car anywhere else today, and noticed this afternoon the front driver-side tire is flat. My husband found the leak and a wire had punctured the tire, he's guessing something from the service floor. We can show you the wire. Thought you should be aware so you can prevent this with anyone else. He is going to try to patch the hole, but until then I can't drive my car. So I am just a little irked at the moment.
6/10/2020
Karl O. VERIFIED CUSTOMER
The glove compartment wasn’t put back properly so it fell down. Going back tomorrow to get it fixed.
6/10/2020
Jean Y. VERIFIED CUSTOMER
Wish the other non-Honda folks wore their masks! Too many without. I think Honda should require everyone to wear a mask !
6/10/2020
Joseph V. VERIFIED CUSTOMER
We came in for an oil change and tire rotation. We were told the service was complete but the tire rotation had not been done. We had a commitment so we could not stay longer to have that service completed. Rather disappointed.
6/10/2020
Briana V. VERIFIED CUSTOMER
The service associate was very respectful and I had no issues with him personally. I do believe management needs to keep a better hand on when vehicles are completed with maintenance. I watched my van be parked along with the other completed vehicles at around 1130 and I was not informed of it's completion until 1205. I wasn't personally in a hurry but it was annoying to be staring at my completed vehicle for over half an hour and not being told it was done. It also took a service associate 17 minutes to acknowledge me when I drove up and waited to be helped. If somebody would have came up to me and informed me that they will be with me as soon as they can due to high customer volume I would have totally understood but that did not happen. Everybody has hard days but customers infront of your service department doors following signs to stay inside their vehicle shouldn't be ignored especially when you make eye contact with several different service associates on many different ocassions.