Patrick was excellent he answered all my questions and provided some recommendations for the future. Thanks you for taking care of my vehicle
6/10/2020
Joseph M. VERIFIED CUSTOMER
Great work and great service. Top notch quality.
6/9/2020
Fawn L. VERIFIED CUSTOMER
Austin was amazing. Very nice to me and my niece as he was helping us. I went in for an oil change and to get my key fob battery replaced, I only got an oil change so I’m not too pleased with that aspect of it.
6/9/2020
Cindy S. VERIFIED CUSTOMER
Excellent!
6/9/2020
Tonya L. VERIFIED CUSTOMER
Very professional five stars
6/9/2020
Susan C. VERIFIED CUSTOMER
Always get the best service from you.
I say it every time.... I wouldn't drive all the way from Olympia if I didn't.
Thank you!
6/9/2020
Michael L. VERIFIED CUSTOMER
Brett did an excellent job. Thank you.
6/9/2020
Jensen L. VERIFIED CUSTOMER
Very quick and easy
6/8/2020
Patricia C. VERIFIED CUSTOMER
It was unusual wait times for everyone probably due to the covid 19 that was my only frustration. Ricky did a great job taking car of me. He helped talk me through a problem I was having with pairing my phone with my Bluetooth In the car. Finally was able to download the latest software to my phone and it did fix the problem. Thanks so much!
6/8/2020
Valentina M. VERIFIED CUSTOMER
Everyone was very helpful.. thank you!
6/7/2020
Mike M. VERIFIED CUSTOMER
Arrived for appointment which was for an oil change, inspection, and tire rotation and was told they most likely would not be able to do the rotation due to staffing and available vehicle lifts. After questioning the technician I was finally told that they would be able to perform the maintenance. Was told the appointment would be two hours. After 3 hours I texted and called the service line asking for an update and received no response. Called the main desk and spoke with someone who told me that my technician would be contacting me shortly. After 4 hours I still had received no response on the status of my vehicle and called again and was finally transferred to the technician who informed me my vehicle was ready. I don’t know how long I would have waited if I hadn’t called again and found out the vehicle was ready. Long wait times after the pandemic are understandable but communication with the customer that a 2 hour appointment has changed to a 4 hour would have been appreciated.
6/7/2020
Peter D. VERIFIED CUSTOMER
As usual, excellent service.
6/7/2020
Micah L. VERIFIED CUSTOMER
Mr.Austin Hayward is the BEST!! He always smiling and reassuring me that he is going to take care of me and my car! Nothing but the best service every time!! My husband and I couldn’t be happier with him!
6/7/2020
Denise A. VERIFIED CUSTOMER
Richard was great! I was a bit concerned about it being weird because of all the virus stuff going on but he made it quite comfortable!
6/7/2020
Robert M. VERIFIED CUSTOMER
Patrick explained my service and the costs clearly. He offered us a complimentary coffee and showed me how to use the back hatch door of my car properly. It had inadvertently been stopping halfway open. Another person helped my husband get the code to get his radio working after a dead battery, and we absolutely appreciated that so much. We are lifelong customers. Pick up was quick and friendly and the cost was actually less than the estimate.
6/6/2020
Thomas B. VERIFIED CUSTOMER
Treated very well by Mr. Hayward. My experience was great at West Hills Honda.
6/6/2020
Kathleen S. VERIFIED CUSTOMER
I like working with Brett. He gives me informed accurate information about possible issues with my car and works with me to get them taken care of. Thank you.
6/6/2020
Laurent V. VERIFIED CUSTOMER
Excellent service and great customer experience. Thank you.
6/6/2020
Donald P. VERIFIED CUSTOMER
He was friendly, courteous, knowledgible & effecient.
6/6/2020
Alan S. VERIFIED CUSTOMER
Patrick took extra time to explain to me & show me my cabin filter. Extremely knowledgeable & helpful.
Thanks!!
Alan