The customer service was great. My dissatisfaction was waiting 30 minutes to check in with the service advice. Then the 1 1/2 hour wait for an oil change. I understand due to covid procedures might take longer but I decided to walk around during my wait and saw my car parked in the back lot for more than 1/2 hr waiting to be service. NOt sure how long it sat there while I sat waiting for my car to have an oil change. I would suggest booking less people at the same time so customers wouldn't have to wait so long. Appreciate everyone I talked to including Maggie and the service advisor. They did an awesome job. Expect for the wait times, I thought Honda did a great job.
4/14/2021
Delores T. VERIFIED CUSTOMER
I am definitely satisfied with my service.
4/14/2021
Josephine D. VERIFIED CUSTOMER
Mac and The manager each took great care
4/14/2021
Michael H. VERIFIED CUSTOMER
realy good thanknyou
4/14/2021
Sam E. VERIFIED CUSTOMER
Good honest friendly staff. Very pleased
4/14/2021
Dean B. VERIFIED CUSTOMER
She was personable and attentive. I enjoyed working with her!
4/14/2021
Keith J. VERIFIED CUSTOMER
With such a long day completely forgot we had a coupon for seniors.
Thank you for good work done.
4/13/2021
Teresa B. VERIFIED CUSTOMER
Very helpful, kept me updated!
4/13/2021
Vickie H. VERIFIED CUSTOMER
Great service as always
4/13/2021
Craig C. VERIFIED CUSTOMER
I would like to thank Kily, my Service Advisor, for making my service appointment a more enjoyable experience.
4/13/2021
Sue S. VERIFIED CUSTOMER
Great service!
4/13/2021
Leon S. VERIFIED CUSTOMER
Nina was competent, alert, quick, and did everything she could have been expected to do.
--Leon
4/13/2021
James C. VERIFIED CUSTOMER
She was polite and considerate throughout the service appointment.
4/13/2021
Annette B. VERIFIED CUSTOMER
When I called to make an appointment, I asked how long it would take. I was told 1 hour. Took 2 hours! 15 minutes before even helped. All the service people were very nice and you could tell they were running as fast as they could. You need more help or pretty soon you will have people quitting because of burn out and customers disappointed. Next time I will have someone pick me up and bring me back to avoid the frustration.
4/13/2021
Carol R. VERIFIED CUSTOMER
That's why I'm a repeat customer
4/13/2021
Marianne W. VERIFIED CUSTOMER
Absolutely great! She did a courteous, professional and efficient job!
4/13/2021
Kathi M. VERIFIED CUSTOMER
He was very courteous and professional . He answered all my questions and it was a very satisfactory experience. You are lucky to have an employee like him.
4/12/2021
Sara G. VERIFIED CUSTOMER
Ricky was fantastic! He kept me informed and was helpful with all my questions. I really appreciate all he did to make my experience great!