I was thoroughly confident in Brett’s knowledge and professionalism in handling my cars service.
3/3/2020
Paul E. VERIFIED CUSTOMER
I had a good experience, thanks
3/3/2020
Terry J. VERIFIED CUSTOMER
I found the experience a bit frustrating.
Having to wait for many hours then to be told it was a motor that was not in stock.
I wasted a day and no follow up call was made when the car was finally done.
The cost was astronomical.
3/3/2020
Suzanne N. VERIFIED CUSTOMER
my tires were rotated and the left front tire they “forgot” to torque down.
3/3/2020
Misti B. VERIFIED CUSTOMER
Thank you
3/3/2020
Scott B. VERIFIED CUSTOMER
I was promised a 1 pm finish time...not true
By 1:30 no one cared to inform me of the delay...not caring
The only one who expressed concern was the girl at the door.
She contacted service who told me things were wrapping up in 15-20 mins...not true
My car arrived in the pick up area
20 mins later your rep finally finished his business to deal with me
At sign out your reps were standing around doing nothing and literally eating cotton candy!
Why did I wait 20 mins for a completed service when you have reps eating cotton candy?????
No caring. No honesty. Good bye.
3/3/2020
Thomas M. VERIFIED CUSTOMER
Every employee of Honda that I dealt with today were friendly and helpful.
3/3/2020
Angelo C. VERIFIED CUSTOMER
Andrew took great care of my service today. He addressed all my questions and all service was completed. Thank you
3/3/2020
Randi H. VERIFIED CUSTOMER
I am very happy with the service I recieved
3/3/2020
Keirden B. VERIFIED CUSTOMER
I was charged triple the amount of any other auto shop for what my car needed to be fixed. My calls were not returned or answered for the first 2 days. I was not treated bad but upset with my service from west hills.
3/2/2020
Randall H. VERIFIED CUSTOMER
Great service. Was able to use a rental and pick up car the next day. Thanks!
3/2/2020
Judy E. VERIFIED CUSTOMER
Austin was very professional and helpful.
3/2/2020
Cynthia H. VERIFIED CUSTOMER
As usual, consistently great. Thank you.
3/1/2020
Darryl H. VERIFIED CUSTOMER
Representative seemed to be in a hurry to get rid of me as he never reviewed my vehicles check list with me
3/1/2020
Jennifer K. VERIFIED CUSTOMER
Thanks for all your hard work and taking care of our civic.
3/1/2020
Katherine O. VERIFIED CUSTOMER
Austin was great!!! Super nice and friendly. I’m glad I got him. I give him an A+ #1 tip top nice guy.
3/1/2020
Brock B. VERIFIED CUSTOMER
This was our first interaction with Brett Maddux, and I very happy to say I hope it isn't the last.
Brett's professionalism and accountability for quality assurance reaffirms that we are taking our vehicle to the right location. He read into our vehicle file to make sure that we received the five star service that West Hills Honda expects their customers to receive.
3/1/2020
Michele H. VERIFIED CUSTOMER
Austin and associates were very helpful. Technician who changed oil forgot to put little sticky tag in corner of windshield with date of next oil change. Hope everything else went fine.
2/29/2020
Randolph M. VERIFIED CUSTOMER
He provided excellent service.
2/29/2020
Kim H. VERIFIED CUSTOMER
Austin was fantastic! I have taken my car in for oil changes multiple times in the past and he was by far the best associate I have dealt with. Great job!!