I was quick to be assisted and easily guided through the services that my car would have done. Cameron was very helpful and charismatic
2/29/2020
Denise A. VERIFIED CUSTOMER
He was spot on with how long it would be!
2/29/2020
Conrad O. VERIFIED CUSTOMER
I also posted on westhill honda website, you guys did a great job ! Really the customer service was great ! Really it was , when a lot of other places lack in customer service your team exceeds. Thank you guys and I’ll be back????????
2/29/2020
Alan H. VERIFIED CUSTOMER
Good service, not good customer service. It took me over 30-40 minutes this afternoon (tried calling /texting several numbers-several times) just to actually speak to someone about confirming my vehicle was ready for me to pick-up. (How hard is it to just answer a phone call...).
It sounds like the customer service advisors @ Honda west hills are way too overworked and too short handed. West hill management should really think about hiring more people & not expecting a few customer service people to do everything. When I bought this new truck I was told many times that “customer service” was a #1 priority - but I’m thinking this is just talk - not reality...
2/29/2020
James B. VERIFIED CUSTOMER
Patrick was awesome! Very professional and took excellent care if us.
2/29/2020
Robert L. VERIFIED CUSTOMER
Everything went well. I made appointment online and after short wait, I was helped.
2/28/2020
John O. VERIFIED CUSTOMER
It took almost 2 hours for an oil change. Much too long. Oil filter was not in stock? Had to get one from Hyundai dealer. Why was oil change scheduled at Honda dealer then?
2/28/2020
Cristal B. VERIFIED CUSTOMER
He was very helpful and took care of me and any questions I had thanks
2/28/2020
Paul G. VERIFIED CUSTOMER
Austin was a pleasure to work with and very conscientious!
2/28/2020
Aaron T. VERIFIED CUSTOMER
Great service. Completed on time as expected. Brett was very helpful and informative.
2/28/2020
George H. VERIFIED CUSTOMER
He was very polite without being pushy- yet informative. He made me aware of what needed to be done and the priorities- what needed to be done first- most important if I could only afford one service. I was also made aware of the tire price match and the benefits that come with purchasing tires with the same people I bought my Honda Fit from . I am now considering purchasing tires from West Hills. Thank you Brett!
2/28/2020
Jennifer C. VERIFIED CUSTOMER
Ricky was very nice and friendly, he explained everything well.
2/28/2020
Michael D. VERIFIED CUSTOMER
Very helpful and accommodating. Thanks for your service.
2/27/2020
Thomas C. VERIFIED CUSTOMER
Professional, efficient and pleasant to deal with. Could not have been better!
2/27/2020
Steven S. VERIFIED CUSTOMER
Excellent service!
2/27/2020
Brian P. VERIFIED CUSTOMER
We had a tire replaced due to a nail. After receiving our car we noticed a bad wobble. Waited 3 hours for a call back. Finally I called and talked to someone. They said" the wobble was due to the last old tire" and we were told " that he would speak to his manager and see about getting us a new tire for telling us that one was good and the inconvenience". I still haven't heard anything back. Thank you
2/27/2020
Huang Y. VERIFIED CUSTOMER
The service is very good and the repair speed is fast. It can give good suggestions, which is the high price.
2/27/2020
Kevin H. VERIFIED CUSTOMER
Fantastic guy! Thanks
2/27/2020
Katherine A. VERIFIED CUSTOMER
Very accommodating to handle my emergency. Very professional.