West Hills Honda Auto Repair Service

Brett was very knowledgeable about our vehicle and gave us good advice.

I always appreciate your service department getting me in and out so quickly. I am glad we bought our Honda Pilot there and I often recommend West Hills Honda. Thank you, Richard for the extra effort and professional service.

Always the best! Thank you.

Service took longer than expected

I really don’t have any comments. Thank you

Cameron was very helpful and friendly. Loved his customer service.

Easy in and out in a timely manner thank you

Andrew was very professional and courteous and I appreciated him very much.

Brett was great about explaining my service needs and alerting me to a possible problem. He was courteous, knowledgable and prompt. Good job!

Everyone is always helpful and friendly. But, you seem to fail at drop off and pick up of our vehicles. It takes 15-20 minutes to drop off my car because all the advisors are so busy. Then the advisors are so busy they don’t have time to call once my car is ready. No one picks up or I’m on hold hoping someone will pick up. The last few times my advisor had training, childcare issues or had to leave early. So of course my paperwork just sat on an empty desk and no one else follows up. Maybe put customers finished documents and keys in a centralized location or supervisor if an advisor leaves? Once I finally get someone to let me know my car is ready. I’m stuck piled in a group of people waiting for 15-25 minutes just to pick up my car. (Because of the shape of the room we are unable to form a line) Come on West Hills Honda fix this issue, I love your dealership but I dread getting my car serviced. Maybe you need to get a consultant to help you streamline getting your customers in and out effectively with providing great customer service. I know everyone is doing business with less and expecting more from their employees. It’s great your dealership is growing so fast but the long lines and no call backs are frustrating! I had to wait weeks just to get a warranty part and I feel it wasn’t ordered until I called back 3 weeks later. Your advisors are always nice and helpful under the pressure but I just wanted to be honest about your business process.

Great service!

I had to wait almost 4 hours for an oil change...I was told 2 hours because they had to check my lock system. It was not locking. They had to order the part and I had to come back the next day. They told me 2 hours and I was there for almost 3hours. Now I have to go back AGAIN because they broke part of my door in try process of fixing the lock issue. Unacceptable.

Your welcome

Yes very well done

They were all very courteous and helped me quickly with a smile. Much appreciated. I'm not always good with people, and they made it stress free.

Patrick did a great job with keeping me informed of what was going on with my vehicle and even was able to get me out 30 minutes sooner than expected.

I arrived early for my appointment. It was no problem. They were able to get my car

I appreciated how fast the appointment was. I needed to keep on time because I needed to get my child home and in bed, which I was able to do. The only improvement I could see is better shuttle availability.

What a great team!!

Great service, done in exact time he estimated. Great overall experience