Helpful and very friendly. Still new and learning. Wish the servicing of the car didn't take so long but Kacie was good to us.
1/18/2019
Tracy D. VERIFIED CUSTOMER
All good and professional
1/18/2019
Steve B. VERIFIED CUSTOMER
Patrick was knowledgeable and very helpful
1/18/2019
Jason D. VERIFIED CUSTOMER
Maintenance Tracker/Monitor not reset by technician. Not a big deal, but something I should point out for the survey.
1/18/2019
Laura J. VERIFIED CUSTOMER
Thorough and complete - very courteous as well!
1/18/2019
Kay N. VERIFIED CUSTOMER
Awesome service...... prompt work
1/18/2019
Shereka H. VERIFIED CUSTOMER
I had a wonderful experience today! Brett was very nice and explained all the details of my appointment. I was not waiting very long and was greeted by everyone in the service department.
1/18/2019
Idy H. VERIFIED CUSTOMER
Thanks for the good service
1/18/2019
William F. VERIFIED CUSTOMER
Kacie was very helpful and positive.
1/18/2019
Michael P. VERIFIED CUSTOMER
He was very professional and couldn't of been more helpful. Much appreciated.
1/18/2019
Todd B. VERIFIED CUSTOMER
Austin was both personal and professional. Highly satisfied with his taking care of both my immediate needs as well as explaining my future needs exceptionally well (even after he had clearly been personally challenged/stressed by a grumpy old fart customer who was unloading his life angst at Austin and the manager’s mutual expense. Situation diffused with courtesy and respect by both. All good. Thanks for assisting me as usual.
1/18/2019
Bryan F. VERIFIED CUSTOMER
Cameron was very professional and knowledgeable about the services that were provided. He coordinated the repairs of my vehicle with the repair company and warranty company in a timely manner and provided me with frequent updates throughout the whole process. He explained the repairs thoroughly and got me in and out of the service department expeditiously. I was very pleased with this service experience and can say that it was the best I’ve had in the 10 years I’ve serviced my vehicles at west hills.
1/18/2019
Timothy C. VERIFIED CUSTOMER
Service rep was thorough and courteous
1/18/2019
Thomas D. VERIFIED CUSTOMER
James is the best. You are so lucky to have someone of his caliber on your team. Thanks for the great service.
1/18/2019
Edward R. VERIFIED CUSTOMER
knows his job and does it well
1/17/2019
Mariah M. VERIFIED CUSTOMER
Austin was super helpful, knowledgeable and has a friendly and fun approach to great customer service.
1/17/2019
Kathryn P. VERIFIED CUSTOMER
Thanks for prompt and courteous service.
1/17/2019
Kay V. VERIFIED CUSTOMER
Brett has been my service tech for a few years and he is always courteous, friendly and goes out of his way to ensure customer satisfaction is a top priority. He explains everything that was done on my vehicle and advises me of any upcoming items that may need to be resolved in a timely manner. He is a very positive asset to the service department team and the Honda organization.
1/17/2019
Linda S. VERIFIED CUSTOMER
Incredible effort to fix a complicated electrical problem