Absolutely! James greeted me very graciously when I arrived. He handled my service requirements very thoroughly and professionally and had me in and out of the dealership in one hour. Perfect by my standards.
1/17/2019
Tessie I. VERIFIED CUSTOMER
Excellent service by James. Thank you.
1/17/2019
Kimberly D. VERIFIED CUSTOMER
A very kind and helpful employee.
1/17/2019
Jeffrey P. VERIFIED CUSTOMER
I was disappointed with the service for multiple reasons. First, I made the service appointment because our Pilot was due for the 45k mile service. When we scheduled the appointment I asked for an estimate for the 45k service and was told it would be $69. When I went to drop the car off I was told the price was actually $499 or 599, I don’t recall the exact price. I declined to have that service done because I was so shocked by the estimate being close to 10X what I was quoted, but still got the oil changed. The total for an oil change was over $90, which is significantly higher than anywhere else in town so it will probably be the last oil change I have done at west hills.
Even more disappointing was when I asked to have the back/hatch door looked at because it doesn’t work when cold or in the morning. I was told they would only look at it if I paid a $60-$150 diagnostic fee! I bought the car here, it’s under warranty and I shouldn’t have to pay to have it looked at! They offered to put some grease on it, but that didn’t fix the issue and I still need it fixed. If I can’t get it fixed where I bought the car that is absolutely unacceptable. Looking forward to hearing from someone about this issue.
1/17/2019
Gabriella T. VERIFIED CUSTOMER
He walked me through available options and kept me posted on whet what happening and suggested a good way to go about things. He was very friendly and seems passionate
1/16/2019
Paul T. VERIFIED CUSTOMER
Very professional service and all my questios were answered by Brett.
1/16/2019
Edwin T. VERIFIED CUSTOMER
Work done on time.
Brett was courteous and professional.
1/16/2019
Janine M. VERIFIED CUSTOMER
She was friendly and knowledgable.
1/16/2019
Heather H. VERIFIED CUSTOMER
Excellent service as usual.
1/16/2019
Sherry M. VERIFIED CUSTOMER
James has never let me down when it comes to customer service! I do think of him as my ‘maintenance guy’ at West Hills Honda.
1/16/2019
James C. VERIFIED CUSTOMER
Quick response were great! My car felt brand new after I picked it up, i have a 01 Honda Civic and even though it’s a old car, West Hills Honda made it their main priority! So happy all parts were in stock and got it fixed and picked up the next day!
1/16/2019
Abe D. VERIFIED CUSTOMER
Seems understaffed, was hard to get a response and had a few days without action on my car because of that.
1/16/2019
Suzan S. VERIFIED CUSTOMER
Always have Brett help me he's the best
1/16/2019
Tara E. VERIFIED CUSTOMER
Very polite and professional!
1/15/2019
Nancy P. VERIFIED CUSTOMER
Very competent and helpful
1/15/2019
Rick W. VERIFIED CUSTOMER
Thanks for all
1/15/2019
John S. VERIFIED CUSTOMER
Guy was straightforward and pleasant to deal with. Thank you so much for your stellar customer service
1/14/2019
Eva G. VERIFIED CUSTOMER
In/out is always good!!!
1/14/2019
Mark P. VERIFIED CUSTOMER
Your staff seemed less than enthusiastic about working on Sunday. It concerned me that perhaps your mechanics might feel similarly inclined making me wonder if they had done an excellent job. They seem to have done a competent job.
1/14/2019
Charlene S. VERIFIED CUSTOMER
Austen was extremely helpful and polite. Everything from checking in, arranging the shuttle and checking out went so smoothly. Am very happy with my service at West Hills Honda.