James resolved a service issue that the last two people could not. The last two times I came in I was told I needed new rear brakes at less than 20,000 miles. They were insistent. I did not believe them. As it turns out, I was correct. I do not need new rear brakes. We believe that the techs were using the measurement standards for disc brakes when my rear brakes are drum, not disc. By the way, the first two times I felt like West Hills was trying to take advantage of me financially and assuming I was ignorant. Wildly offended. Would not return if my oil changes weren’t free. James was knowledgeable and honest. He looked into it and got it resolved. Nowhere near needing brakes when six months ago they told me I needed them immediately. You have a very serious training issue that is likely costing people a lot of money unnecessarily.
1/13/2019
Alexander J. VERIFIED CUSTOMER
Cameron Almeda is literally the best advisor. I'd tell you guys to promote him but I know I'd be sad if I wouldn't be able to have him as my service advisor...
1/13/2019
Michael B. VERIFIED CUSTOMER
Very professional service.
1/13/2019
Aleesia H. VERIFIED CUSTOMER
Cameron was very friendly and made sure all of my concerns were addressed! I trust them fully with my future needs!
1/13/2019
John K. VERIFIED CUSTOMER
Thanks!
1/12/2019
Ronald S. VERIFIED CUSTOMER
Very appreciative of Brett and mechanic coming out and diagnosing the part failure and noise of my new Pilot.
1/12/2019
Carolyn L. VERIFIED CUSTOMER
Hospitable, friendly, professional and efficient service per usual!
1/12/2019
Jesus L. VERIFIED CUSTOMER
Brett always takes care of my Honda!!
Very thankful!!
1/12/2019
Ali P. VERIFIED CUSTOMER
I really was impressed with the quality of service and the manner in which I was treated! I was respected and well taken care of. I ranted and raved to all of my coworkers and family about the great service that was given from your location!
1/12/2019
Debra H. VERIFIED CUSTOMER
Very professional.
1/12/2019
Lois L. VERIFIED CUSTOMER
He was great and very helpful
1/11/2019
Norma A. VERIFIED CUSTOMER
Brett was very nice and attentive. Very informative, and explained all the services available.
1/11/2019
John S. VERIFIED CUSTOMER
Brett is a great person. He does a fantastic job with customer service and just all around courteous and kindness. I will recommend to everyone that if they use West Hills Honda, to be sure and ask to speak with Brett. I have had poor customer service from your group in the past and Brett has gone over and above and restored my faith in West Hills Honda. I will be back again.
1/11/2019
Patrick L. VERIFIED CUSTOMER
Courteous and professional.
1/11/2019
Delores T. VERIFIED CUSTOMER
I am very pleased with the exceptional work that was provided on my Honda Fit. I would also like to add that Austin's work ethics are very professional and he has great customer service skills. He did just as great when he was working in the sales department. The first letter in Austin's name speaks volume. A+++++
1/11/2019
Margaret D. VERIFIED CUSTOMER
very nice person we are satisfied with service.
1/11/2019
Ruby C. VERIFIED CUSTOMER
He was amazing! He deserves a raise! AND not just 5 scores 10 scores!!!
1/11/2019
Brian B. VERIFIED CUSTOMER
Austin, from service, gave me fantastic service today with my Buick LaCrosse. He gave me two phone calls and offered a way for me to get in contact with him if he was away from his desk. Austin kept me updated on the status of my vehicle and made sure that it was good to go before I left the lot. 10/10
1/11/2019
Marie A. VERIFIED CUSTOMER
Excellent service. Very professional and courteous staff. I was very happy with my service and experience with the sales staff. Will highly recommend West Hills Honda to anyone. Thanks!
1/11/2019
Thomas D. VERIFIED CUSTOMER
James was the best. Very curtious and professional.