No issues with the actual service appointment, but when I called to make an appointment, I was on hold for 6 minutes with no one answering the appointment desk phone. A recording finally told me to go online or call back. I had some questions and would have rather talked to a person. Someone needs to answer that phone during regular working hours.
12/31/2018
Gabriel A. VERIFIED CUSTOMER
My experience with Richard was excellent he gave me very good customer service. When my appointment ran longer then the estimated time, he was there to let me know and told me why it had ran alittle longer. Richard was very informative as to what would be happening and was very friendly.
12/30/2018
William H. VERIFIED CUSTOMER
Rich was exceptionally helpful in sorting the numerous tasks involved with this visit.
12/30/2018
Shellie S. VERIFIED CUSTOMER
Richard was very knowledgeable and I didn't know since I had my crv in for a recall, I was asked if I wanted a rental car. Richard answered all my questions and even showed me a diagram on the computer of 1 of my questions. Very happy with my service.
12/30/2018
Earl S. VERIFIED CUSTOMER
I was completely satisfied with my service at West Hills Honda today.
12/30/2018
Robert B. VERIFIED CUSTOMER
He was efficient, friendly, explained things well. Good job!
12/30/2018
Joseph/Megan . VERIFIED CUSTOMER
Austin was helpful and kind, answered any questions I had and explained everything. The vehicle was not ready until close to closing time and he waited until we were able to get back to the dealership (after closing) so we could pick it up and not have to come back the next day — really appreciateed that.
12/30/2018
Michael R. VERIFIED CUSTOMER
All was good minus a clip left on one windshield wiper!!
12/30/2018
Caron C. VERIFIED CUSTOMER
You can't find a better service specialist than James. He is extremely knowledgeable and always delightful to work with. He is a gem!!
12/30/2018
Mary C. VERIFIED CUSTOMER
James and his team did a fantastic job!
12/30/2018
Brian B. VERIFIED CUSTOMER
My car was with Honda for three weeks and the only reason I am dissatisfied with my service was from the lack of communication I received with my service representative. I called five different times without anybody reaching back out to me. Each time that I got transferred to the service department I was on hold for 10+ minutes and went to voice mail.
12/30/2018
Antanette G. VERIFIED CUSTOMER
Richard was awesome during this whole process. He kept informed the whole way.
12/30/2018
Jason P. VERIFIED CUSTOMER
James is awesome. I always appreciate his professionalism and excellent communication. Today I appreciated seeing him walk out with my wife to make sure she found her car.
12/30/2018
Arnie B. VERIFIED CUSTOMER
Thank you!
12/29/2018
Theresa T. VERIFIED CUSTOMER
Our tech went thru all items done on the car. Very securing when we are driving.