We met & dealt with some absolutely wonderful people at Ford, Honda & Kia! Every single associate made sure we were comfortable and understood all the paperwork; we started with Chris, assistant mgr @ Ford service dept., and our salesman, David, & then finally our finance manager, Magdy, at Kia. Please pass on our appreciation!
12/29/2018
Merry G. VERIFIED CUSTOMER
Austop n did a great job - was professional and personable
12/29/2018
James C. VERIFIED CUSTOMER
Richard was very courteous and informative. Will definitely ask for him again.
12/29/2018
William F. VERIFIED CUSTOMER
James was a great service rep, but coming to Honda is no longer a pleasant experience because of the TV sound in the lounge. It used to be muted, and was pleasant and quiet. Now I hate to go there. The TV sound is beyond annoying. I sit there seething with anger that there is no quiet to read or look st my phone. And only one or two customers out of 7 or 8 were even glancing at the TV. The rest of us were desperately trying to tune it out. I have complained about this before, to no effect. Now I am sorry I extended my oil change packsge.
12/29/2018
William D. VERIFIED CUSTOMER
Austin told me that the troubleshooting would take 6 hours, I showed up in 5 the car wasn't fixed and they said there was nothing they could do. If you realized that you couldn't fix the problem then call to asap so I could have picked up the car.
12/28/2018
Michael H. VERIFIED CUSTOMER
He listen to my complain and was very pleased with the fixed.
12/28/2018
Reginald T. VERIFIED CUSTOMER
Always pleasant to work with
12/28/2018
Joseph H. VERIFIED CUSTOMER
WE ARE VERY DISAPPOINTED THAT A RECENT WARRANTY REPAIR SO SEVERE AS THE PASSENGER DOORS ON A MINIVAN WE TRANSPORT OUR CHILDREN IN NOT CLOSING PROPERLY DID NOT JUSTIFY THE ISSUANCE OF A RENTAL CAR DURING THE REPAIR TIME. WE WILL RECONSIDER ALL FUTURE PURCHASES AND SERVICE IN THE FUTURE. IF ANYONE ACTUALLY READS THIS, I'D APPRECIATE A CALL ON MY MOBILE @ ****-****-xxxx WITH AN EXPLANATION. IT'S ONE THING TO BE SOLD OUT OF RENTALS OR NOT BE ABLE TO GO TO AN OUTSIDE SOURCE LIKE ENTERPRISE OR HERTZ, BUT TO NOT OFFER ONE IS VERY POOR CUSTOMER SERVICE WHEN IT IS A WARRANTY SITUATION.
12/28/2018
Kathryn K. VERIFIED CUSTOMER
Thanks so much Patrick
12/28/2018
Jiong L. VERIFIED CUSTOMER
I had such great customer service face to face with Patrick, He got me in and out as quickly as possible. Patrick was very quick on getting to the car, checking... went out of his way to answer questions and help.
Thank you and I really do appreciated. See you next time.
Joe
12/28/2018
Valerie M. VERIFIED CUSTOMER
Everything with Patrick was excellent. My issue is with the service technicians that worked on my car. After leaving my car for four hours to install a roof rack, I was returned a car with scratches on one side and the door guard pulled off on the other side. I’m very disappointed that the technicians both made these marks on my new car and then tried to send me home with it. Luckily I noticed before I left the lot and was able to bring it to Patrick and the team in the service booth. They were very quick to fix the problem and to that I am thankful because it was a long day waiting for the car.
12/28/2018
Frances V. VERIFIED CUSTOMER
Your service was great
12/28/2018
Harold H. VERIFIED CUSTOMER
Once again your service was great. Thanks.
12/27/2018
Clifford H. VERIFIED CUSTOMER
Great customer service
12/27/2018
Natalie P. VERIFIED CUSTOMER
Love my Honda Team!!
12/27/2018
Janet B. VERIFIED CUSTOMER
Austin was knowledge and very helpful. His friendliness put me st ease.
12/27/2018
Julian W. VERIFIED CUSTOMER
Excellent representative for Honda. Austin anticipated our needs. He explained everything in full detail, and was easy to understand. He was extremely accommodating.
12/27/2018
Odessa R. VERIFIED CUSTOMER
Austin was kind and helpful during my visit the complimentary cafe drink was very nice. Austin made sure I knew what needed to be done during a multi point inspection and assured me I could call with any questions.